Looking for a job

Oluwadamilare Lawanson

@oluwadamilarelawanso

Message

I resolve customer requests across phone, email, chat, and web support channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can manage orders and multi-channel inquiries, provide thoughtful resolutions, collaborate across teams, and work flexible hours in a customer-focused environment.

I've managed 25+ customer requests daily at Refsocial Limited, answering product, pricing, and availability questions across phone, email, and chat. I take ownership from first contact through resolution and follow up to ensure customers feel heard.

At Optimum Insurance Group, I speak with prospective clients to understand their needs, tailor recommendations, and maintain accurate call notes in ViciDial. I've also supported sales, technical support, and operations teams when customer issues cross department lines.

I'm comfortable in remote contact center environments and bring warm, personal communication to every interaction. I’m open to flexible scheduling, including early mornings, evenings, and weekends.

Experience

Work history, roles, and key accomplishments

Telemarketer

Optimum Insurance Group (Canada)

Jan 2024 - Dec 2026 (2 years 11 months)

Spoke directly with prospective clients by phone to understand their needs, exercising critical thinking and good judgment to tailor recommendations. Logged detailed, accurate call notes using ViciDial for every conversation, supporting smooth handoffs and keeping colleagues informed.

Telemarketing VICIdial Critical Thinking Communication Skills Call Logging

Customer Support Volunteer

Community Development Association

Jan 2023 - Dec 2026 (3 years 11 months)

Supported community members by phone and chat, prioritizing active listening and reading each person's tone before responding. Used independent judgment to resolve most concerns directly, escalating only the rare case that truly needed it, and followed up personally to confirm people felt genuinely helped.

Active Listening Problem Solving Communication Skills Empathy

Customer Service Representative

Refsocial Limited

Jan 2023 - Dec 2024 (1 year 11 months)

Managed 25+ customer requests daily by phone, email, and chat within a remote contact center environment, handling product, pricing, and availability questions. Owned each interaction from first contact through resolution and coordinated with sales, technical support, and operations on cross-departmental issues.

Order Management Multichannel Support Contact Center Systems Critical Thinking Inter departmental Coordination Written Communication Verbal Communication Attention To Detail

Sales Representative

Julian Stores

Jan 2022 - Dec 2023 (1 year 11 months)

Served as the friendly first point of contact for customer questions regarding products, pricing, and availability, building genuine relationships that brought customers back for repeat business. Used customer feedback and good judgment to adjust pricing and service on the spot within company guidelines.

Sales Customer Service Pricing Communication Skills Relationship Building