Open to opportunities

OLUSOLA OSAGIE-ADEMOLA

@olusolaosagieademola

Message

Adaptable professional with a strong background in customer service.

Brazil

Message

What I'm looking for

I am looking for a role that values clear communication and creativity, with opportunities for growth in digital marketing.

I am an adaptable professional with a solid foundation in customer service, English instruction, and virtual marketing support. My experience includes handling high-volume client communications and resolving issues efficiently, which has allowed me to maintain a 95% customer satisfaction rate at Clamp Loyalty. I am currently enhancing my digital marketing skills through Coursera while pursuing a BSc in Marketing.

In my role as an English Teacher at Be-Live Language School, I developed engaging, multimedia lesson plans tailored to diverse learners. I believe in promoting inclusion and cultural awareness in a bilingual learning environment, which has significantly contributed to my students' growth and fluency. My proactive approach and creativity have been key to my success in both teaching and customer support roles.

Experience

Work history, roles, and key accomplishments

Current

English Teacher

Current

Be-Live Language School

Jan 2021 - Present (4 years 5 months)

Developed culturally engaging, multimedia-based lesson plans for diverse learners. Conducted assessments and personalized support to foster student growth and fluency.

Lesson planning Assessments Bilingual Education Fluency Teaching Curriculum Development

Customer Support

Clamp Loyalty

Jan 2021 - Dec 2023 (2 years 11 months)

Handled client support via calls and emails, resolving billing, CPC and ad performance issues. Managed 250+ weekly inquiries while maintaining 95% customer satisfaction.

CRM Tools Zendesk Slack Jira Trello Customer Support Problem Solving Email Communication Billing

Virtual Assistant

OpulenceOasis

Jan 2019 - Dec 2021 (2 years 11 months)

Provided administrative and client support through email, chat, and calls. Conducted market research and compiled reports for decision making.

Administrative Support Email Communication Chat Support Market Research Data Analysis Virtual Assistance Time Management Critical Thinking

Education

Degrees, certifications, and relevant coursework

Coursera

Certificate, Digital Marketing and E-commerce

Engaged in ongoing studies in Digital Marketing and E-commerce through Coursera. This program is enhancing practical skills in online marketing strategies and e-commerce platforms.

Universidade Paulista

BSc in Marketing, Marketing

Currently pursuing a Bachelor of Science in Marketing, focusing on digital marketing and e-commerce strategies. Developing skills in market analysis, consumer behavior, and promotional techniques.

Universidade Paulista

Diploma in Human Resources Management, Human Resources Management

Completed a diploma program focused on human resources management principles and practices. Gained foundational knowledge in HR functions relevant to organizational support.