Open to opportunities

Juvêncio Neto

@juvncioneto

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Dedicated professional with experience in customer support and teaching.

Brazil

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What I'm looking for

I am looking for a role that values collaboration and continuous learning, where I can leverage my skills in customer support and teaching.

I am a dedicated professional with a diverse background in chat-based customer support, language teaching, and hospitality. My experience at Concentrix/Supercell has honed my problem-solving skills, allowing me to assist customers effectively while ensuring their satisfaction. I take pride in my ability to communicate clearly and efficiently with diverse audiences, which has been further enhanced by my academic background in Literature.

Throughout my career, I have developed excellent written communication skills and a detail-oriented approach to my work. My time as a language teacher has equipped me with the ability to create personalized lesson plans and engage students actively. I believe in the importance of continuous learning and collaboration within a dynamic team, and I am motivated to contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Player Support

Concentrix/Supercell

Apr 2020 - Apr 2025 (5 years)

Assisted customers via chat in resolving platform and product-related issues. Responded to inquiries about games, accounts, and financial transactions, ensuring a smooth experience. Documented customer interactions and escalated complex cases to appropriate departments.

Customer Support Chat Support Problem Solving CRM Communication Conflict Resolution Data Entry Customer Satisfaction Technical Support

Language Teacher

Various Institutions

Jan 2015 - Dec 2019 (4 years 11 months)

Taught Portuguese and English to students from beginner to advanced levels. Created personalized lesson plans based on students' learning needs. Encouraged active participation through dynamic and interactive teaching methods.

Lesson planning Curriculum Development Public Speaking Interpersonal Communication Classroom Management Mentoring

Receptionist and Customer Service

Slaviero Hotel

Jan 2013 - Mar 2015 (2 years 2 months)

Managed check-ins, check-outs, and guest requests, ensuring courteous and efficient service. Communicated daily in English with international guests, improving language skills. Resolved complaints proactively, ensuring guest satisfaction.

Customer Service Hospitality Guest Service Problem Solving Communication Conflict Resolution Data Entry Teamwork

Volunteer Missionary

The Church of Jesus Christ of Latter-day Saints

Jan 2010 - Dec 2012 (2 years 11 months)

Worked with people from diverse backgrounds, enhancing interpersonal and communication skills. Gained fluency in English through daily interactions and consistent study. Organized events and activities to engage the community and promote positive values.

Interpersonal Skills Communication Public Speaking Event Planning Community Engagement Leadership Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Faculeste Institute

Postgraduate Program, Digital Product Design, UX/UI

Currently pursuing a postgraduate program focused on Digital Product Design, with an emphasis on UX/UI principles and practices. Gaining expertise in user experience research, interface design, and product development methodologies.

Santa Cruz College

Bachelor's Degree, Literature (Portuguese and English)

Completed a comprehensive program in Literature with a focus on Portuguese and English languages. Developed strong analytical and communication skills through extensive reading, writing, and critical analysis of literary works.