Remote position in customer support or bilingual assistance where I can use my English fluency (C2) and communication skills. Looking for flexible hours and a collaborative team environment.
Looking for a job
Yasmim Andrade
@yasmimandrade
Bilingual English teacher (C2) transitioning into remote customer support. Fluent, communicative, and detail-oriented.
BrazilWhat I'm looking for
I'm a Brazilian English teacher with C2 proficiency (EF SET) and over 3 years of experience in bilingual education, including curriculum coordination and student support. I'm transitioning into remote customer support roles where I can apply my communication skills, patience, and fluency in English to help customers effectively.
I have experience managing relationships with students, parents, and teams, handling feedback, and adapting communication to different audiences — skills that translate directly into customer-facing roles. I'm comfortable with digital tools and remote work environments, highly organized, and a fast learner.
I'm looking for a remote position in customer support, bilingual assistance, or virtual assistance where I can grow professionally while contributing to a dynamic team.
Experience
Work history, roles, and key accomplishments
Current
Managed fully remote client relationships, scheduling, and communication in English and Portuguese. Produced lesson plans, written reports, and learning materials. Conducted online sessions via Google Meet and Zoom. Handled ongoing client communication through WhatsApp and email independently.
Current
English Teacher
Colégio Santa Emília
Mar 2024 - Present (2 years 3 months)
Delivered bilingual English instruction, consistently switching between Portuguese and English. Produced detailed written progress reports and assessments. Maintained organized student records and communicated regularly with parents through written and verbal updates in both languages.
Pedagogical Coordinator
inFlux English School
Jun 2024 - Dec 2024 (6 months)
Coordinated administrative and pedagogical operations across multiple instructors. Produced and organized documentation including lesson plans and training materials. Monitored student data using Sponte management system. Trained instructors and managed schedules and performance feedback.
Education
Degrees, certifications, and relevant coursework
Universidade Federal de Pernambuco
Bachelor, Cinema and Audiovisual
2019 -
Bachelor's degree in Cinema and Audiovisual at UFPE. Developed skills in visual communication, narrative, and creative content production. Experience with digital tools and media technologies, which I apply in my teaching practice to create more engaging and dynamic learning environments.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
2k-2k USD
Social media
Job categories
Skills
Customer ServiceEnglishCommunicationProblem SolvingBilingual SupportTime ManagementAttention To DetailDigital ToolsWritten CommunicationActive ListeningClient CommunicationAdministrative CoordinationStructured documentationRelationship ManagementFeedbackVerbal CommunicationSchedulingLesson planningWhatsAppEmailGoogle MeetZoomBilingual EducationProgress ReportsAssessmentsDocumentation ManagementAnd Training MaterialsEvent CoordinationSponte Management SystemPortugueseGmailRemote
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