Gabriel Salles
@gabrielsalles
Customer service and support specialist delivering fast, empathetic solutions across email, chat, and phone.
BrazilWhat I'm looking for
Bilingual customer support and operations professional with a background in International Relations and a postgraduate degree in Digital Transformation focused on Customer Experience from PUC Minas.
Currently working as an Account Manager and Move Coordinator at Roadway Moving, where I serve as the primary point of contact for customers from move booking through completion: coordinating cross-functionally with Sales, Dispatch, Storage, and Claims, managing high-volume multichannel communication, and resolving customer escalations using CRM systems like Zoho and Microsoft Office.
Previously, I supported customers at GovAssist on American passport applications and other travel documentation, and spent over a year as an Operations Support Specialist at Varsity Tutors, assisting tutors via email, phone, and chat, handling account updates, audits, subject assessments, and technical troubleshooting.
Fluent in English and Portuguese, proficient in Zendesk, Salesforce, Pipedrive, HubSpot, Zoho, Jira, Google Workspace, Ricochet360, Monday.com, and Slack. I also completed a General English course at the New Zealand Institute of Education (NZIE) in Auckland in 2014.
I'm adaptable, solutions-oriented, and passionate about delivering high-quality customer experiences, always looking for opportunities to grow and contribute meaningfully to a team's shared goals.
Experience
Work history, roles, and key accomplishments
Account Manager
Roadway Moving
Jun 2026 - Present (3 months)
Account Manager & Move Coordinator at Roadway Moving, managing the full relocation lifecycle for U.S. customers. Coordinate with customers, moving crews, Dispatch, Sales, Storage, and Claims while handling COIs, estimates, inventory, SIT arrangements, and issue resolution. Maintain CRM records and deliver high-quality service in a fast-paced environment.
- Handled 80+ customer interactions daily via email, chat, and calls.
- Guided customers through visa and travel documentation processes and identified opportunities for upselling, cross-selling, and improved client retention.
- Supported tutors via email, phone, and chat, resolving inquiries and handling invoice processing and account updates.
- Managed subject assessments and audits and resolved technical issues for tutors.
Appointment Setter
Team Hired
Aug 2022 - Jul 2023 (11 months)
- Engaged with prospective clients via phone and email to identify needs and schedule qualified appointments for the sales team.
- Managed lead pipelines and maintained detailed CRM documentation to ensure smooth communication between prospects and account executives.
- Consistently achieved performance goals through strong communication, organization, and relationship-building skills.
- Handled 80+ customer phone calls and emails daily, troubleshooting SIM card activations and assisting with account management.
- Provided outsourced support for Q Link Wireless, Hello Mobile, and Clipboard Health.
English Teacher
Number One Idiomas
Aug 2016 - Oct 2019 (3 years 2 months)
- Worked as an English teacher.
- Responsible for teaching various levels, from basic to advanced.
- Experience with students of all ages.
- Back-office assignments related to students' pedagogical administration.
Room Attendant
Rydges Hotels & Resorts
Jun 2014 - Dec 2014 (6 months)
Worked as a Room Attendant in the Housekeeping department of the Rydges Hotel in Auckland, New Zealand, during my six-month exchange program in 2014.
- Provided customer support at the Applicant Service Center (ASC), under the US Consulate in Brazil, guiding applicants through the American visa process.
- Performed administrative tasks, ensuring data accuracy and compliance.
Education
Degrees, certifications, and relevant coursework
New Zealand Institute of Education - NZIE
General English course, English Language
2025 - 2025
Grade: .
Activities and societies: .
Completed a six-month General English course at the New Zealand Institute of GovAssist from April 2025 to December 2025.
Pontifícia Universidade Católica de Minas Gerais - PUC Minas
Postgraduate Program, Digital Transformation Focused on the Customer Experience
2021 - 2023
Grade: .
Activities and societies: .
Postgraduate program in Digital Transformation focused on the Customer Experience from March 2021 to February 2023.
Centro Universitário de Belo Horizonte - UNI BH
Bachelor’s Degree, International Relations
2008 - 2013
Bachelor’s degree in International Relations from February 2008 to December 2013.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
Skills
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