Gabriel Salles
@gabrielsalles
Customer service and support specialist delivering fast, empathetic solutions across email, chat, and phone.
BrazilWhat I'm looking for
I’m a customer service and customer support professional who handles high-volume inquiries, guiding people from first contact to resolution through email, chat, and calls. In my roles, I managed 80+ customer interactions daily, supported visa and travel documentation processes, and drove customer retention through upselling and cross-selling.
I also strengthen back-office operations by handling invoices, account updates, subject assessments, and audits, while resolving technical issues that help teams move faster. I bring a customer-experience-focused foundation from my Post Graduate Program in Digital Transformation and work with tools like Zendesk, Salesforce, HubSpot, Jira, and Google/Microsoft productivity platforms.
Experience
Work history, roles, and key accomplishments
- Handled 80+ customer interactions daily via email, chat, and calls.
- Guided customers through visa and travel documentation processes and identified opportunities for upselling, cross-selling, and improved client retention.
- Supported tutors via email, phone, and chat, resolving inquiries and handling invoice processing and account updates.
- Managed subject assessments and audits and resolved technical issues for tutors.
Appointment Setter
Team Hired
Aug 2022 - Jul 2023 (11 months)
- Engaged with prospective clients via phone and email to identify needs and schedule qualified appointments for the sales team.
- Managed lead pipelines and maintained detailed CRM documentation to ensure smooth communication between prospects and account executives.
- Consistently achieved performance goals through strong communication, organization, and relationship-building skills.
- Handled 80+ customer phone calls and emails daily, troubleshooting SIM card activations and assisting with account management.
- Provided outsourced support for Q Link Wireless, Hello Mobile, and Clipboard Health.
English Teacher
Number One Idiomas
Aug 2016 - Oct 2019 (3 years 2 months)
- Worked as an English teacher.
- Responsible for teaching various levels, from basic to advanced.
- Experience with students of all ages.
- Back-office assignments related to students' pedagogical administration.
Room Attendant
Rydges Hotels & Resorts
Jun 2014 - Dec 2014 (6 months)
Worked as a Room Attendant in the Housekeeping department of the Rydges Hotel in Auckland, New Zealand, during my six-month exchange program in 2014.
- Provided customer support at the Applicant Service Center (ASC), under the US Consulate in Brazil, guiding applicants through the American visa process.
- Performed administrative tasks, ensuring data accuracy and compliance.
Education
Degrees, certifications, and relevant coursework
New Zealand Institute of Education - NZIE
General English course, English Language
2025 - 2025
Grade: .
Activities and societies: .
Completed a six-month General English course at the New Zealand Institute of GovAssist from April 2025 to December 2025.
Pontifícia Universidade Católica de Minas Gerais - PUC Minas
Postgraduate Program, Digital Transformation Focused on the Customer Experience
2021 - 2023
Grade: .
Activities and societies: .
Postgraduate program in Digital Transformation focused on the Customer Experience from March 2021 to February 2023.
Centro Universitário de Belo Horizonte - UNI BH
Bachelor’s Degree, International Relations
2008 - 2013
Bachelor’s degree in International Relations from February 2008 to December 2013.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
Skills
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