Gabriella Rachid

Conducts bilingual outreach to schools and prospective families to introduce educational services and generate leads. Builds partnerships, manages lead follow-up across the customer journey, and helped establish outreach and client communication standards.

Delivers bilingual learning experiences using digital tools and interactive methodologies. Manages schedules and classroom documentation and coordinates consistent follow-up communication with parents, colleagues, and institutional stakeholders.

Manages student and family communication for scheduling, documentation, and reporting. Tracks leads and enrollments using HubSpot and Zendesk, prepares weekly lesson plans, and communicates student progress updates to parents.

Provides first-level customer support for high-volume inbound calls on national government service channels, maintaining confidentiality. Logs and documents cases in internal systems, routes cases to appropriate departments, and supports timely resolution with accurate, audit-ready records.

Delivers English lessons aligned with the state curriculum and assesses student progress. Communicates regularly with students, families, and staff to support learning outcomes.

Prepares and manages instructional materials and resources for teaching staff. Supports teacher selection, onboarding, and training, and communicates with students and parents to provide guidance and support.

Provides front-line customer service, logging and responding to complaints, suggestions, and feedback within set deadlines. Manages lost-and-found operations and handles phone inquiries, incident logging, and public announcements.

Contacts companies to update registration and partnership records and updates content on the Senate's official website. Supports legislative session logistics and event coordination.

Earned a Bachelor's degree in Portuguese and English Language Education. Completed additional coursework including Business Administration (Management Processes) for 6 months and Communications (Journalism, Public Relations & Marketing) for 3 years.

Completed a Technical Degree in Secretarial Studies. Studied to develop professional secretarial and administrative competencies.