Looking for a job

Olushola Adebayo

@olusholaadebayo1

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I turn data into actionable insights through analysis and dashboards.

United Kingdom

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What I'm looking for

I'm looking to apply data analysis, dashboarding, and stakeholder communication to turn data into actionable insights that improve visibility, traffic, conversions, and operational decision-making.

I've supported customer operations at Carlcare Nigeria for over seven years, using CRM records, Excel, and Google Workspace to resolve issues, monitor trends, and improve service delivery.

My data projects turn complex datasets into clear findings: I analyzed US car sales, Chelsea FC performance, and more than 200,000 UK accident records.

I build visual reports in Power BI, Tableau, Python, Pandas, Matplotlib, and Seaborn, and have applied classification models including Logistic Regression, KNN, Random Forest, and Gradient Boosting.

Alongside my MSc in Data Science, I bring empathetic communication, stakeholder-focused reporting, and a practical approach to translating analysis into recommendations.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Assistant

Current

Genesis Care Home

Dec 2023 - Present (2 years 10 months)

Provided compassionate care and support to elderly residents, demonstrating strong empathy and interpersonal skills. Communicated effectively with residents and families, resolving issues and building positive relationships.

Empathy Communication Skills Teamwork Adaptability Caregiving

Customer Service Manager

Carlcare Nigeria

Aug 2016 - Sep 2023 (7 years 1 month)

Managed remote communication and coordination for daily customer support operations, ensuring high service delivery standards. Provided real-time support across chat, voice, and email, and utilized a proprietary CRM system for case investigation and documentation.

CRM Excel Google Workspace Data Entry remote communication Customer Support Training Problem Solving

Education

Degrees, certifications, and relevant coursework

Manchester Metropolitan University

Master of Science, Data Science

2019 - 2021

Pursued an MSc in Data Science, completing a capstone project on the impact of driver age on road accident severity using over 200,000 UK accident records.