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Oladimeji Durosaro

@oladimejidurosaro

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Customer Insights Professional and Data Analyst with financial services expertise.

United Kingdom

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What I'm looking for

I seek a role that fosters innovation and values data-driven decision-making.

I am a dedicated Customer Insights Professional and Data Analyst with extensive experience in the financial services industry. My career has been marked by a proven ability to manage multiple user touchpoints and analyze data to forecast business trends. I have successfully driven business solutions that enhance customer satisfaction and operational efficiency.

In my current role as a Customer Insight Specialist at Moda in Pelle, I report on customer satisfaction metrics and analyze feedback to uncover actionable insights. My previous experience at Sterling Bank Plc involved creating dashboards that improved customer loyalty metrics and facilitated cross-functional collaboration. I am passionate about leveraging data to influence business decisions and improve customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Insight Specialist

Current

Moda in Pelle

Nov 2023 - Present (1 year 6 months)

As a Customer Insight Specialist, I report on customer satisfaction metrics, analyze feedback to identify trends, and collaborate with stakeholders to enhance customer experience. I handle payment transactions and resolve disputes while managing large datasets using Excel and Google Sheets.

Customer Satisfaction Data Analysis Stakeholder Management Excel Google Sheets Dispute Resolution Customer Feedback Analysis Technical Support Communication Skills Problem Solving

Customer Insight and Research Analyst

Sterling Bank Plc

Feb 2017 - Sep 2021 (4 years 7 months)

Engaged in analyzing customer feedback across multiple touchpoints to drive service improvements. Created dashboards for real-time customer ratings and collaborated with teams to enhance customer loyalty and satisfaction metrics.

Customer Feedback Analysis Dashboards Qualtrics NPS CSAT Data Analysis Customer Satisfaction

Customer Insight and Research Analyst

Sterling Bank Plc

Feb 2017 - Sep 2021 (4 years 7 months)

Engaged in collecting and analyzing customer feedback across multiple touchpoints to drive service improvements. Created dashboards for real-time customer ratings and collaborated with teams to enhance customer loyalty and satisfaction metrics.

Customer Feedback Analysis Dashboards Qualtrics NPS Data Analysis Cross Functional Collaboration Customer Satisfaction Reporting Problem Solving

Customer Service Advisor/ Campaign Manager

Sterling Bank Plc

Aug 2014 - Jan 2017 (2 years 5 months)

Managed email and SMS marketing campaigns, improving customer engagement and satisfaction. Led customer interactions on social media and live chat, driving retention through cross-selling and mentoring new team members.

Email Marketing SMS Marketing Social Media Management Customer Engagement Cross Selling Mentoring Customer Satisfaction Communication Skills Problem Solving

Customer Service Advisor/ Campaign Manager

Sterling Bank Plc

Aug 2014 - Jan 2017 (2 years 5 months)

Managed email and SMS marketing campaigns, improving customer engagement and satisfaction. Led customer interactions on social media and trained new team members to enhance service quality.

Email Marketing SMS Marketing Social Media Management Customer Engagement Training Customer Satisfaction Team Leadership

Technical Assistant

Obafemi Awolowo University

Jul 2012 - Aug 2013 (1 year 1 month)

Collaborated with software developers on application projects and maintained data systems for the university. Ensured the delivery of scalable solutions and supported the online portal.

Application Development Software Delivery Database Management Technical Support Project Delivery User Support

Technical Assistant

Obafemi Awolowo University

Jul 2012 - Aug 2012 (1 month)

Collaborated on application projects, maintained data systems, and ensured the usability of computer systems for students. Worked with cross-functional teams to deliver scalable solutions.

Data Management Cross Functional Collaboration Systems Database Management Technical Support Software Development Problem Solving Communication Skills Project Delivery

System Operator

Federal College of Animal Health and Production Technology

Dec 2010 - Mar 2011 (3 months)

Monitored and maintained network servers, ensuring database integrity and security. Updated applications and managed database operations to meet system requirements.

Network Management Database Management Security Operations User Support Data Integrity

System Operator

Federal College of Animal Health and Production Technology

Dec 2010 - Dec 2010 (0 months)

Monitored network servers, managed database operations, and updated applications to ensure system efficiency and security. Designed access points based on user needs.

Network Management Database Management Security Operations Technical Support Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Hull

Master of Science, Artificial Intelligence and Data Science

2021 - 2022

Completed a Master of Science in Artificial Intelligence and Data Science, focusing on advanced data analysis techniques, machine learning algorithms, and their applications in real-world scenarios.