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Emmanuel Eziefula

@emmanueleziefula

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I secure and support Microsoft 365 environments, resolving cloud, identity, endpoint, and customer technology issues.

Nigeria

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What I'm looking for

I'm looking to contribute to a team that values reliable, secure, user-friendly IT services, continuous improvement, and customer-first support while I grow across cloud, cybersecurity, and Microsoft 365.

I've supported Microsoft 365 customers at Upwork and Tek Experts, resolving setup, access, security, and productivity issues across phone, email, and chat support.

I manage Microsoft 365 environments using M365 Admin Center, Intune, Azure portal, OneDrive, SharePoint, Teams, Exchange Online, and Entra ID. My work includes identity protection, user lifecycle management, endpoint security, email and data migrations, DNS management, and cloud configuration.

As a freelance web developer, I've built e-commerce and static websites using HTML, WordPress, Java, and SQL. I also configure custom business email domains with SPF, DKIM, and DMARC to help protect organizations from spoofing.

My background in high-volume support and ITIL-aligned service delivery helps me combine structured troubleshooting, clear documentation, and customer-first communication to maintain secure, reliable IT environments.

Experience

Work history, roles, and key accomplishments

Current

Web Developer

Current

Freelance

Feb 2023 - Present (3 years 6 months)

Developed e-commerce platforms and static websites using HTML, WordPress, Java, and SQL. Configured custom domain business emails with SPF, DKIM, and DMARC for security.

HTML WordPress Java SQL Email Security SPF DKIM DMARC

Microsoft 365 Business Assist Support Engineer

Upwork

Mar 2024 - May 2025 (1 year 2 months)

Provided technical support for Microsoft 365 products, resolving issues via phone, email, and chat. Guided customers through setup and adoption, and documented interactions in internal tools.

Microsoft 365 Technical Support Customer Service Troubleshooting Documentation

Technical Support Engineer

Tek Experts

Sep 2021 - Jan 2023 (1 year 4 months)

Owned customer support requests, troubleshooting and resolving issues for Microsoft 365. Escalated unresolved issues and maintained detailed case documentation.

Technical Support Troubleshooting Microsoft 365 Customer Service Escalation Management

Digital Marketing Specialist

Eagle Institute of Information Technology

Mar 2020 - Nov 2020 (8 months)

Developed digital marketing strategies, managed social media campaigns, and executed SEO and Google Ads. Increased inbound traffic and launched successful promotional campaigns.

Digital Marketing SEO Google Ads Social Media Management Content Creation

IT Support Specialist

Eagle Institute of Information Technology

Mar 2016 - Nov 2020 (4 years 8 months)

Installed and configured hardware and software, monitored systems, and provided technical support. Reduced expenses by fixing faulty systems and increased network uptime.

Hardware installation Software Configuration Network Monitoring Technical Support Troubleshooting

Media Buyer

Eagle Institute of Information Technology

Mar 2020 - Jul 2020 (4 months)

Managed online marketing operations, created content for social media, and developed campaigns to boost product awareness. Achieved sales targets and conducted ROAS analysis.

Social Media Marketing Content Creation Campaign Management ROAS