@oluniyiojo
Customer Relationship Officer at United Bank for Africa (UBA), resolving banking complaints and helping customers use digital banking platforms.
NigeriaAt United Bank for Africa (UBA), I address customer complaints, explain banking products and services, and help customers use digital banking platforms. I also maintain accurate records of customer interactions and transactions.
Earlier at UBA, I processed financial transactions as a Teller and served walk-in clients. My experience also includes guest service at the National Institute for Policy and Strategic Studies (NIPSS), alongside training in frontend and backend development.
Work history, roles, and key accomplishments
Address and resolve customer complaints quickly and professionally. Provide information about banking products and services and educate customers on digital banking platforms.
Processed financial transactions efficiently and accurately. Delivered high-quality service to walk-in clients and ensured compliance with banking policies.
National Institute for Policy and Strategic Studies
Jul 2018 - Jun 2019 (11 months)
Coordinated guest service needs and ensured participant welfare. Responded to requests courteously, contributing to guest satisfaction.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
Pursuing a Bachelor of Science in Computer Science with expected completion in May 2027.
Certificate, Backend Development
2025 - 2026
Completed a certificate program in Backend Development from December 2025 to March 2026.
Certificate, Frontend Development
2023 - 2024
Completed a certificate program in Frontend Development from March 2023 to May 2024.
HND, Hospitality Management
2016 - 2018
Grade: Good
Earned a Higher National Diploma in Hospitality Management with a grade of Good.
OND, Hospitality Management
2011 - 2015
Grade: Good
Earned an Ordinary National Diploma in Hospitality Management with a grade of Good.
NYSC Certificate, National Service
2018 - 2019
Completed the National Youth Service Corps (NYSC) program.
Software and tools used professionally
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