Olufunke Soyemi

Conducted follow-up calls to registered participants and worked with volunteers to ensure consistent customer service. Collected feedback from attendees for improvement.

Acted as the primary point of contact for customer inquiries, addressing concerns and resolving issues promptly. Collaborated with teams to define requirements for new product features and assisted in creating product roadmaps.

Maintained accurate records of expenses and budgets, prepared meeting materials, and facilitated communication between team members.

Coordinated timely responses to online customer communication and researched complex issues. Managed over 150 calls daily, resolving customer complaints and driving retention and sales.

Collaborated with producers and technicians to deliver cohesive shows. Delivered up-to-date news updates and commentary, building broadcast storylines to grow the audience.

Worked with the editorial team to assist with writing and editing news stories. Produced high-quality communications for internal and external use.

Helped a large volume of customers daily with a positive attitude and focus on satisfaction. Communicated with clients regarding account services and analyzed feedback for process improvements.

Grade: Second Class Upper

Bachelor of Science in Mass Communication with Second Class Upper honors.

High School Diploma.