Olubunmi Shodeinde

I am an analytical, service-driven professional with over four years of experience in customer service and data handling, focused on improving client satisfaction and operational efficiency. I have managed customer communications across phone, email, and chat while maintaining high satisfaction ratings.

I excel at analyzing customer feedback, creating predictive reports to identify behavior trends, and collaborating with cross-functional teams to implement process enhancements. My volunteer research work with BioEcoCity in Canada demonstrates my ability to research, vet projects, and make actionable recommendations for community and sustainability initiatives.

I hold a Bachelor's degree in Economics and an advanced degree in International Development with a minor in Development Project Analysis, and I bring strengths in data analysis, problem-solving, communication, and attention to detail, alongside proficiency in CRM and common data tools.