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Olubunmi ShodeindeOS
Open to opportunities

Olubunmi Shodeinde

@olubunmishodeinde

Analytical customer service professional skilled in data-driven insights.

Nigeria
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What I'm looking for

I seek roles that leverage data analysis and CRM experience to improve customer outcomes, in collaborative teams focused on operational improvement and growth.

I am an analytical, service-driven professional with over four years of experience in customer service and data handling, focused on improving client satisfaction and operational efficiency. I have managed customer communications across phone, email, and chat while maintaining high satisfaction ratings.

I excel at analyzing customer feedback, creating predictive reports to identify behavior trends, and collaborating with cross-functional teams to implement process enhancements. My volunteer research work with BioEcoCity in Canada demonstrates my ability to research, vet projects, and make actionable recommendations for community and sustainability initiatives.

I hold a Bachelor's degree in Economics and an advanced degree in International Development with a minor in Development Project Analysis, and I bring strengths in data analysis, problem-solving, communication, and attention to detail, alongside proficiency in CRM and common data tools.

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