Open to opportunities

Akinfolarin Abolade

@akinfolarinabolade

Message

Experienced customer service and virtual assistant focused on data-driven client satisfaction.

Nigeria

Message

What I'm looking for

I seek a role where I can use customer service and data skills to improve satisfaction, streamline operations, and grow professionally in a collaborative, tech-enabled team.

I am an experienced Customer Service and Virtual Assistant Associate with over two years delivering excellent customer experiences and resolving inquiries across phone, email, and in-person channels. I combine strong problem-solving with proficiency in Microsoft Office, Excel, SQL, and Power BI to drive operational improvements.

At TELUS, I provided superior customer service, monitored feedback to refine procedures, and resolved complaints quickly and accurately. During my NYSC placement I conducted research, data collection, and analysis for agricultural projects while maintaining confidential records and developing progress reporting processes.

I am motivated, tech-savvy, and committed to leveraging data-driven insights to improve customer satisfaction and operational efficiency. I hold certifications in Customer Service and Virtual Assistance and am fluent in English.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

TELUS

Jan 2021 - Jan 2024 (3 years)

Delivered superior customer support across phone and email channels, resolving complaints and inquiries promptly and improving service procedures based on customer feedback over a three-year period.

Customer Service Phone Support Microsoft Office Microsoft Excel Time Management Data Analysis CRM

Service Corps Volunteer

Green House Ogun-Osun River Basin Development Authority

Jan 2019 - Jan 2020 (1 year)

Conducted research, data collection and analysis for agricultural projects, maintained confidential records and developed reporting processes to monitor project progress during national service.