Open to opportunities

Lilian Ede

@lilianede

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Passionate Economics graduate with expertise in data analytics and customer service.

Nigeria

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to apply my analytical skills in impactful projects.

I am a dedicated and analytical Economics graduate from Enugu State University of Science and Technology, with a strong foundation in economic policy analysis, financial markets, and data analytics. My academic journey has equipped me with the skills necessary to thrive in dynamic environments, where I can contribute to operational efficiency and client satisfaction.

Throughout my career, I have gained hands-on experience in various roles, including as a Customer Service Representative and a Virtual Assistant. In these positions, I have honed my abilities in problem-solving, communication, and administrative support. My work as a freelance writer has further enhanced my skills in academic and business writing, allowing me to create tailored documents for diverse clients. I am committed to delivering high-quality results and fostering positive relationships with stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Credit Assistant (NYSC)

Current

Nigerian Navy Microfinance Bank

Apr 2024 - Present (1 year 2 months)

Assisted loan applicants and provided guidance through the application process. Supported relationship managers in processing customer loan files and maintained loan records using Bank One Loan Management App.

Loan Processing Loan Management Software Relationship Management

Current

Freelance Writer

Current

Freelance

Feb 2022 - Present (3 years 4 months)

Drafted over 40 board and AGM meeting minutes for Nigerian and Canadian firms. Created 50+ personal statements and motivation letters for international university applications.

Business Writing CV Design Proposal Writing Meeting Minutes Content Creation

Virtual Assistant

Africatalyst Consulting

Jan 2023 - Dec 2025 (2 years 11 months)

Scheduled meetings, managed calendars, and handled email communication for business clients. Performed data entry, online research, and database updates, providing comprehensive administrative support.

Virtual Assistance Administrative Support Calendar Management Data Entry Online Research document preparation

Customer Service Representative

BrightEdge Solutions

Jan 2021 - Dec 2023 (2 years 11 months)

Handled inquiries, complaints, and feedback through various channels, resolving client issues promptly. Documented customer interactions and recommended service improvements to maintain a high satisfaction rate.

Customer Service Client Relations Communication Troubleshooting Documentation

Education

Degrees, certifications, and relevant coursework

Enugu State University of Science and Technology

BSc. Economics, Economics

Studied Economics at Enugu State University of Science and Technology, gaining a strong foundation in economic policy analysis, financial markets, and development economics. Developed skills in data analytics and business strategy.