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Ololade OlaleyeOO
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Ololade Olaleye

@ololadeolaleye

Dedicated Customer Support Manager with a track record of exceptional service.

Nigeria
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What I'm looking for

Operations Specialist at Chore, a US ops consulting firm, managing 7 concurrent US startup clients (12 supported to date). Multi-state compliance, payroll, payments, vendor and HR ops, SOP design. Looking for an operations role at a startup that hires globally, full-time or contract. Lagos-based, working US Eastern hours daily. I want to own a function, not a ticket queue.

I am Ololade Eunice Olaleye, an operations specialist with 6+ years running back-office, compliance, and people operations for venture-backed startups.

I am currently an Operations Specialist at Chore, a US operations consulting firm, where I hold a portfolio of 7 concurrent US startup clients and have supported 12 companies to date. I beat my assigned client revenue targets three consecutive months, delivering $22.6K against a $17.5K target at peak, and I am the only specialist on my team running a client independently while others work in shared pairs.

The work is broad by design. I handle multi-state employment compliance across Utah, Georgia, New York and California, including terminations, final pay, and state notice requirements. I run payroll and payments across Ramp, Brex, Mercury, Stripe and Gusto, and manage bookkeeping onboarding and recurring financial reporting. I execute regulatory filings including PCORI, SECURE 2.0 401(k) amendments, workers' compensation and annual state filings. I own vendor onboarding and offboarding end to end, from incorporation documents through device management and access deprovisioning. Across all of it, I build the SOPs and playbooks that let the next person do the work without repeating my research.

Before Chore, I built the HR and admin function from zero at a healthcare company, managed a customer success book averaging N70M (approx. $45K) in monthly revenue at a proptech platform, and led operations at a telehealth startup where I rebuilt onboarding, wrote the SOP library, and set the first operational KPIs the leadership team could actually track. Earlier, I grew partnership sign-ups by 82% through brand awareness campaigns.

I also work as Product and Tech Lead on a leasing and rental platform, which keeps me close to how operations and product decisions affect each other.

I am looking for an operations role at a startup that hires globally, full-time or on contract. I am based in Lagos, work US Eastern hours daily, and have been delivering to US clients and US timelines for over a year. I am strongest in early-stage companies where operations is still being invented rather than maintained.

B.Sc. Marine Sciences, University of Lagos. Product Design certification, Lagos Business School, 2025. Certified Scrum Master.

Experience

Work history, roles, and key accomplishments

CH
Current

Operations Specialist

Chore

Jun 2025 - Present (1 year 2 months)

Manage a portfolio of up to 7 concurrent US startup clients across compliance, HR, finance, and vendor ops (12 clients supported to date). Beat revenue targets 3 months running. Delivered multi-state termination compliance (Utah, Georgia, New York, California). Ran payroll/payments via Ramp, Brex, Mercury, Stripe, Gusto. Built SOPs and playbooks adopted team-wide.

IL

Human Resources & Admin Manager

Iyewo Healthcare Limited

Jan 2025 - Jun 2025 (5 months)

• Built the HR function from zero for a growing healthcare company: recruitment, onboarding, performance management, and the policy set underpinning all three.
• Acted as the operational bridge between leadership and staff during a period of rapid headcount growth and product expansion.

TA

Customer Success Manager

The 99Apartments

Feb 2024 - Feb 2025 (1 year)

• Owned an account book averaging ₦70M (approx. $45K) in monthly revenue across guests, agents, and corporate accounts.
• Designed and delivered training programs that raised support proficiency and shortened ramp time for new hires.

CL

Operations Lead

Cloud Clinic Limited

Apr 2023 - Feb 2024 (10 months)

• Authored the SOP library for operations, procurement, and supply chain, establishing compliance standards and removing
ad hoc decision-making from daily workflow.
• Established operational KPIs and a recurring audit cycle, giving leadership a consistent read on service quality for the first time.
• Partnered with the product team to analyse support and operations data.

CL

Marketing & Operations Associate

Cloud Clinic Limited

Sep 2022 - Apr 2023 (7 months)

• Implemented a task tracking system that improved accountability and project completion rates across the team.
• Led brand awareness webinars that grew partnership sign-ups by 82%.
• Wrote product briefs for the development team to keep the roadmap aligned with market and customer needs.

Education

Degrees, certifications, and relevant coursework

University of Lagos logoUL

University of Lagos

Bachelor of Science, Marine Science

2014 - 2019

Graduated with Honours

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