I am Ololade Eunice Olaleye, a dedicated and results-oriented Customer Support Lead with a track record of delivering exceptional customer service and leading high-performing teams. With 4 years of experience in the field, I have honed my skills in effective communication, problem-solving, and team management.
In my current role as a Customer Support Lead at Cloud Clinic Limited, I have successfully recruited and onboarded members of the support team, created standard operating procedures for the department, and ensured effective communication and collaboration between the support team and the Product team. I have also played a key role in conducting quality audits, generating weekly reports, and documenting customer pain points to improve the product.
Prior to this, I worked as a Marketing and Operations Associate at Cloud Clinic Limited, where I introduced a wallet withdrawal feature to increase revenue and improve user experience. I consistently exceeded sales targets and increased partner subscriptions by 82% within one month pre-launch. I also have experience as a Service Executive at First Bank of Nigeria, where I provided exceptional customer service and managed day-to-day operations.
