Open to opportunities

Ololade Ajimotokan

@ololadeajimotokan

Message

Customer-focused client relations professional with strong communication skills.

Nigeria

Message

What I'm looking for

I want a customer-facing role in a collaborative team where I can improve service processes, support clients, and grow into training or supervisory responsibilities.

I am a client relations and customer service professional with a B.Sc. in Mass Communication and hands-on experience across healthcare, financial services, education, and banking internships. I consistently deliver exceptional patient and customer experiences, maintain accurate records, and streamline processes to improve service delivery.

I bring strong communication, interpersonal, time-management and problem-solving skills, plus practical experience in training support, events coordination, loan collections, telesales, and classroom instruction. I seek roles where I can apply my customer-facing expertise and continuous-learning mindset to improve satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Client Relations Officer

Avon Medical Practice

Mar 2025 - Dec 2025 (9 months)

Managed patient inquiries and appointment scheduling while maintaining accurate records and resolving service-related concerns to improve patient satisfaction.

Patient Relations Appointments Records Management Customer Service Communication Cross Functional Collaboration Time Management

Learning & Development Intern

Sterling Bank

May 2024 - Oct 2024 (5 months)

Supported learning programs by scheduling training, preparing materials and monitoring feedback to improve training accessibility and program effectiveness.

training coordination Scheduling Meeting Minutes Monitoring & Evaluation Employee Feedback Administrative Support MS Word

Radio Intern

Radio Lagos

Mar 2023 - May 2023 (2 months)

Assisted with event coordination and communications, supporting staff requests and contributing to team-building and on-air operations.

Event Coordination Teamwork Scheduling Public Relations

Customer Service Support

Link Credit

Jul 2022 - Nov 2022 (4 months)

Handled inbound customer calls and emails, provided troubleshooting and maintained interaction records to ensure customer satisfaction and issue resolution.

Telesales Customer Support Troubleshooting CRM Email Communication Record keeping Team Coordination

Loan Collection Officer

Midstream Global Investment

Mar 2022 - Jun 2022 (3 months)

Managed loan inquiries and collections, communicated policy details to customers and prioritized timely, accurate information delivery to resolve payment issues.

Collections Time Management Dispute Resolution Record keeping Negotiation Compliance

Montessori Teacher

Angels Field Montessori School

Nov 2017 - Present (8 years 3 months)

Assessed and communicated student progress, designed and delivered differentiated instruction and behavior systems to maximize individual learning outcomes.

Lesson planning Assessments Classroom Management Communication Early Childhood Education