Emmanuel Akins
@emmanuelakins
Customer-focused client relations professional with HR and broadcasting experience.
NigeriaWhat I'm looking for
I am a customer-focused professional with hands-on experience in client engagement, communication, and service delivery across broadcasting and freelance projects. I combine practical people-management knowledge from a PGD in Human Resource Management with strong interpersonal skills and bilingual communication in English and Yoruba.
In professional roles I have interviewed and supported audiences, resolved inquiries and complaints, and ensured accurate reporting and compliance with organizational standards. My freelance work in radio and voice acting strengthened my client-service instincts, attention to detail, and ability to turn feedback into stronger relationships.
I am recognized for reliability, teamwork, and adaptability under pressure, and I bring transferable skills suited to Banking & Finance operations, HR support, and customer-relations roles where confidentiality and policy compliance are priorities.
Experience
Work history, roles, and key accomplishments
Client Engagement & Service Delivery
Freelance Radio & Voice Acting
Jan 2022 - Present (3 years 9 months)
Managed client expectations and delivered tailored voice and radio solutions, driving repeat business through professional feedback handling and reliable project delivery. Maintained accuracy and attention to detail across assignments.
Customer Relations & Broadcasting Officer
Bikear Media House
Jan 2024 - Jan 2025 (1 year)
Engaged directly with customers and audiences to resolve inquiries and deliver timely information, improving client satisfaction and ensuring compliance with organizational standards. Collaborated with teams to meet deadlines and maintain accurate reporting.
Education
Degrees, certifications, and relevant coursework
International College of Safety and Management Professionals
Postgraduate Diploma, Human Resource Management
2024 - 2024
Completed a Postgraduate Diploma in Human Resource Management with focus on HR principles and people management practices.
KUKwara State University
Bachelor of Arts, Performing Arts
2019 - 2023
Earned a Bachelor of Arts in Performing Arts, developing skills in communication, presentation, and audience engagement.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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