Okanlawonpeace Okanlawonpeace
@okanlawonpeaceokanla
Dedicated customer care professional with a focus on client satisfaction.
NigeriaWhat I'm looking for
I am a dedicated and customer-focused professional with 2 years of experience in providing exceptional service to clients. My journey in customer care has equipped me with a proven track record of building strong relationships, resolving issues, and ensuring customer satisfaction. I pride myself on my ability to communicate effectively, solve problems, and manage conflicts, which has consistently led to positive outcomes for both clients and my employers.
Currently, I work as a Customer Care Representative at Sodachi Innovations, where I respond to customer inquiries across various platforms and resolve complaints in a timely manner. My role involves collaborating with internal teams to enhance the customer experience and conducting feedback surveys to analyze customer satisfaction. I have also worked as a Customer Care Agent at Conreports, where I addressed subscription-related issues and assisted advertisers, further honing my skills in customer relationship management.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Sodachi Innovations
Jan 2022 - Present (3 years 11 months)
As a Customer Care Representative, I responded to customer inquiries through various channels, resolved complaints, provided product information, and maintained customer records. I collaborated with internal teams to enhance customer experience and consistently met customer satisfaction targets.
Customer Care Agent
Conreports
May 2023 - Jul 2023 (2 months)
In my role as a Customer Care Agent, I handled customer inquiries, resolved subscription issues, assisted advertisers, and processed complaints. I maintained accurate records and collaborated with internal teams to improve service delivery while exceeding customer satisfaction targets.
Service Representative Intern
Blakcodes
Mar 2022 - Feb 2023 (11 months)
As a Service Representative Intern, I assisted in troubleshooting technical issues, implemented retention strategies, and developed a diversity program. I streamlined HR processes and improved employee satisfaction while fostering a positive work culture.
Education
Degrees, certifications, and relevant coursework
DUDelta State University
Bachelor of Arts, English and Literary Studies
2021 - 2024
Pursuing a Bachelor of Arts in English and Literary Studies, focusing on the analysis of literature, critical thinking, and effective communication skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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