Ayomidotun Joseph
@ayomidotunjoseph
Recent graduate eager to excel as a Customer Service Representative.
What I'm looking for
I am a highly motivated and eager recent graduate with a Bachelor of Arts in History (Archaeology) from Kwara State University. I have gained valuable experience as a Customer Service Representative at HCI Healthcare Limited, where I have honed my skills in responding to customer inquiries and resolving complaints efficiently. My role involves maintaining accurate customer records and collaborating with various departments to ensure customer satisfaction.
Previously, I worked at Jovel Phone Limited, where I successfully managed customer relationships and contributed to increased sales through effective communication and quality assurance. My commitment to providing exemplary customer service has allowed me to cultivate strong relationships with clients, ensuring their needs are met promptly and professionally.
In addition to my professional experience, I have developed core skills in problem-solving, teamwork, and attention to detail. I am passionate about continuously seeking opportunities to improve processes and enhance the customer experience, and I am excited to bring my skills and enthusiasm to a challenging entry-level position.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
HCI Healthcare Limited
Jul 2022 - Present (2 years 11 months)
As a Customer Service Representative, I respond to customer inquiries via phone, email, and chat, resolve complaints, and manage customer accounts. I maintain accurate records in the CRM system and collaborate with other departments to ensure customer satisfaction.
Member Service Representative
Redeemed Christian Fellowship
Jan 2018 - Feb 2021 (3 years 1 month)
As a Member Service Representative, I provided support and assistance to members, ensuring a welcoming environment and addressing any inquiries or concerns.
Customer Service Representative
Jovel Phone Limited
Feb 2019 - Aug 2019 (6 months)
In this role, I ensured customer satisfaction by managing relationships, responding to inquiries, and using quality assurance to maintain efficiency. I also contributed to increasing sales through product demonstrations.
Education
Degrees, certifications, and relevant coursework
Kwara State University
Bachelor of Arts, History (Archaeology)
2017 - 2021
Studied the history of archaeology, focusing on the cultural and historical significance of archaeological findings and methodologies.
Adak College
Secondary School Certificate
2012 - 2016
Completed secondary education with a focus on foundational subjects necessary for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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