Deborah Ijequay
@deborahijequay1
I resolve customer issues and lead high-quality multichannel support operations.
NigeriaWhat I'm looking for
I've led customer service delivery at Guaranty Trust Bank, supervising 10 Customer Service Representatives and coordinating daily support activities.
I handle customer tickets, cases and escalations across phone, email, chat and in-person channels, managing 10–25 interactions daily. I monitor SLA compliance, response times, FCR, CSAT and service KPIs to keep cases moving toward timely resolution.
I investigate complaints, provide service recovery and proactive follow-up, and work with internal teams to resolve complex customer concerns. I also coach team members on complaint handling, customer communication and service standards.
Previously at Zenith Pension Custodian, I processed and validated pensioner records, handled enquiries and service requests, and maintained accurate customer data. I'm comfortable working independently across remote, customer-facing and shift-based environments.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
Guaranty Trust Bank
Feb 2021 - Jun 2026 (5 years 4 months)
Supervised a team of 10 Customer Service Representatives, handling 10-25 daily customer interactions across multiple channels. Managed tickets, escalations, and SLA compliance while coaching team members on service standards.
Data Processing Officer
Zenith Pension Custodian
Sep 2019 - Aug 2020 (11 months)
Processed, verified, and updated pensioner records, ensuring data accuracy and completeness. Handled customer enquiries, entered and validated data, and prepared reports for daily processing activities.
Education
Degrees, certifications, and relevant coursework
Alison
Effective Business Communication, Business Communication
Currently pursuing Effective Business Communication and Maximising Digital Communication for Business courses.
Alison
Maximising Digital Communication for Business, Digital Communication
Currently pursuing Maximising Digital Communication for Business course.
University of Port Harcourt
Bachelor of Science, Accounting
B.Sc. in Accounting from the University of Port Harcourt, completed in 2019.
Purple Fiddle Consult
Virtual Assistant Certification, Virtual Assistance
Earned a Virtual Assistant Certification from Purple Fiddle Consult.
GT Learning Academy
Customer Service Certification, Customer Service
Earned a Customer Service Certification from GT Learning Academy.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Deborah ?
You can contact Deborah and 90k+ other talented remote workers on Himalayas.
Message DeborahGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
