Olivia Sladen
@oliviasladen
I build customer success functions and growth campaigns for B2B SaaS clients.
ZimbabweWhat I'm looking for
At nReach, I lead Customer Success strategy, reporting, Tier-1 accounts, and a $1.5M ARR book. I set up cold-outreach and nurture campaigns across Telegram, LinkedIn, and email, retained over $400k ARR at churn risk, and coordinate CRM and technical integrations through go-live.
Previously, I built EtherMail’s Customer Success department from the ground up, hiring and training the team while running onboarding, retention, integrations, and upsell opportunities for 100+ clients. I also created its CS operating framework, including KPI tracking, a knowledge base, and client satisfaction metrics.
I use Claude and ChatGPT daily to accelerate research, data analysis, and client reporting. Across Web3 communities, hackathons, panels, and events, I’ve also worked to bring more women into decision-making spaces.
Experience
Work history, roles, and key accomplishments
Head of Customer Success
nReach
Jun 2025 - Present (1 year 2 months)
Promoted to lead the Customer Success department after 6 months, taking on full strategy, reporting, Tier-1 accounts, and a $1.5M ARR book. Set up and strategised cold-outreach campaigns for clients across Telegram, LinkedIn, and email, lifting open and response rates and building nurture sequences to drive more closes.
Education
Degrees, certifications, and relevant coursework
University of the West of England, Bristol
Bachelor of Arts, Business and Management
2011 - 2015
BA (Hons) in Business and Management from the University of the West of England, Bristol.
Availability
Location
ZimbabweAuthorized to work in
SpainJob categories
Skills
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