Open to opportunities

Olivia Reddick

@oliviareddick

Message

Experienced customer service professional skilled in claims, collections, and data accuracy.

United States

Message

What I'm looking for

I seek a growth-oriented organization offering customer-facing or claims roles where I can apply strong communication, analytical skills, and opportunities for professional development in remote or in-office settings.

I am a results-driven, self-motivated customer service professional with extensive experience in claims review, collections, account management, and data entry. I deliver high-quality, empathetic support in claims-focused and high-volume environments, maintain HIPAA and company compliance, and consistently document interactions with accuracy.

I also founded and operate a small online boutique and hairstyling business, providing leadership in operations, marketing, and customer relations. I seek opportunities where I can apply strong communication, analytical, and problem-solving skills while continuing to grow professionally in remote or in-office roles.

Experience

Work history, roles, and key accomplishments

Current

Small Business Owner

Current

Self Employed

Apr 2018 - Present (7 years 10 months)

Founded and operated an online boutique and hairstyling business, overseeing operations, marketing, customer service, order processing, and growth strategy to increase sales and appointments.

entrepreneurship Customer Service Marketing Order Management Pricing Strategy Business Operations

Customer Care Representative

Sedgwick

Jan 2024 - Sep 2025 (1 year 8 months)

Reviewed and processed workers' comp, disability, and FMLA claims while providing empathetic, compliant customer support and maintaining accurate, HIPAA-compliant claim documentation.

Claims Processing Customer Service HIPAA Time Management

Customer Care Representative

Adtran, Inc

Aug 2022 - Jul 2023 (11 months)

Managed inbound customer inquiries and complaints, maintained detailed interaction records, and resolved issues within SLAs to ensure timely, professional service delivery.

Customer Service Account Management Documentation Problem Solving Communication CRM Reporting

Customer Service Representative

Comcast

Sep 2015 - Apr 2022 (6 years 7 months)

Delivered high-volume remote customer support, resolved billing, collections, and technical issues, negotiated payment arrangements, and maintained regulatory and company policy compliance.