Open to opportunities

Jacquadalyn Small

@jacquadalynsmall

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Data entry and customer service professional with 16+ years of experience.

United States

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my extensive experience in customer service and data management.

I am a dedicated data entry and customer service professional with over 16 years of experience in management and clerical roles. My career has been marked by a commitment to enhancing operational efficiency and fostering a collaborative workplace culture. I have a proven track record in inventory management, payroll, and staff training, which has allowed me to excel in team leadership and customer satisfaction.

In my recent role as a Medical Account Representative, I have honed my skills in processing insurance claims and ensuring compliance with HIPAA standards. I take pride in my ability to manage sensitive client interactions and streamline transaction processing workflows. My experience in coordinating communications with legal teams and resolving complex claim denials has further solidified my expertise in the field.

Throughout my career, I have demonstrated strong analytical skills and a passion for leveraging innovative strategies to drive organizational success. I am eager to bring my extensive experience and dedication to a new opportunity where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Manager and Hairstylist

Current

Pigtails and Crewcuts

Jan 2020 - Dec 2023 (3 years 11 months)

Oversaw salon operations, managed a team of 20 employees, and provided hair services to clients. Responsible for staff training, performance reviews, inventory management, and ensuring compliance with franchise standards.

Team Management Customer Service Staff Training Inventory Management Scheduling Performance Reviews Sales Conflict Resolution Business Operations Leadership

Medical Account Representative 2

DCMS

Oct 2023 - Mar 2025 (1 year 5 months)

Responsible for processing insurance claims, verifying information, and ensuring compliance with internal standards. Managed data entry and client communications, enhancing satisfaction while maintaining confidentiality and security. Collaborated with internal departments and attorneys to resolve claim denials and streamline workflows.

Insurance Claims Management Data Entry Client Communication Fraud Prevention Problem Solving Team Collaboration Analytical Skills

Call Center Agent

Access 2 Care

Oct 2022 - Nov 2022 (1 month)

Managed scheduling and rescheduling of patient transportation, verified insurance benefits, and handled large volumes of data entry. Addressed customer complaints and coordinated communications with transportation providers and medical facilities.

Data Entry Customer Service Scheduling Communication Skills Problem Solving Time Management

Reservation and Call Agent

Sands Resorts

Feb 2017 - Jul 2021 (4 years 5 months)

Handled reservations through various platforms, managed inbound and outbound calls, and ensured accurate booking processes. Maintained communication with clients and resolved any booking issues.

Customer Service Communication Skills Problem Solving Data Entry Time Management

Hairstylist and Supervisor

Smartstyles Hair Salon

Dec 2014 - Feb 2017 (2 years 2 months)

Provided hair services to clients while supervising salon operations. Responsible for opening and closing the salon, managing staff, and ensuring customer satisfaction.

Hair Styling Customer Service Sales Scheduling Conflict Resolution Performance Management Communication Skills Time Management Hairstyling

Cashier

Burger King

Mar 2011 - Jan 2013 (1 year 10 months)

Handled customer orders and transactions, operated the cash register, and maintained cleanliness during shifts. Provided excellent customer service and ensured efficient operations.

Customer Service Order Processing Communication Skills Multitasking Time Management Teamwork Problem Solving

Clerical (Student Worker)

DCSD Office (WIA)

Jan 2009 - Jul 2009 (6 months)

Assisted with clerical tasks including filing documents, delivering papers, and typing for meetings. Gained experience in office operations and project support.

Document Management Typing Communication Skills Teamwork Time Management Organizational Skills

Cashier

Zaxby’s

Dec 2007 - Feb 2008 (2 months)

Provided excellent customer service while taking orders and handling transactions. Maintained cleanliness and ensured efficient service during shifts.