Aajha Ferrell

I am a detail-oriented professional with nine years of experience in data entry, claims processing, customer service and compliance documentation. I thrive in fast-paced, remote environments and consistently deliver accurate, audit-ready records.

At MetLife I managed and processed over 50 disability claims weekly while achieving 98% compliance with contractual guidelines. At Apple I maintained a greater than 95% resolution rate for email and chat support, and at Bank of America I managed high-volume accounts receivable portfolios and reduced delinquency through negotiated payment plans.

I leverage Microsoft Excel, Google Workspace, CRM platforms and Microsoft Teams to streamline workflows, improve reporting and ensure timely reconciliation. I take pride in meticulous documentation, collaborative problem-solving and maintaining regulatory compliance in financial and insurance claims workflows.