Olivia Martinez
@oliviamartinez1
I deliver bilingual customer service, office operations, and accurate administrative support.
United StatesWhat I'm looking for
I've supported customers, offices, and operations for more than 30 years, bringing bilingual English/Spanish communication, accurate documentation, and an “If it’s important to you, it’s important to me” approach.
At Tharp Mobile Notaries, I've completed over 250 loan signing orders and more than 600 loan modifications as a bilingual Texas Notary and Certified Loan Signing Agent. At Hello Dumpling, I managed daily restaurant operations, inventory, customer service, catering, light accounting, and interpretation support while helping increase sales and customer retention.
My background also includes accounts payable at AllSports, financial representative support at Northwestern Mutual, health insurance enrollment, payroll and administrative management at ROCK 'N MOW, and travel planning through Lighthouse Travel. I enjoy bringing order from chaos, resolving customer issues with compassion, and learning new systems quickly.
Experience
Work history, roles, and key accomplishments
Owner and Travel Agent
Lighthouse Travel
Jan 2020 - Present (6 years 8 months)
Owned and operated a travel agency specializing in cruises and Mexico travel, curating personalized travel experiences for clients.
Notary Public and Loan Signing Agent
Tharp Mobile Notaries
Jun 2019 - Present (7 years 3 months)
Facilitated loan signings and modifications, completing over 250 loan signing orders and more than 600 loan modifications. Provided exceptional customer service as a bilingual Texas Notary and Certified Loan Signing Agent.
Independent Beauty Consultant
Mary Kay
Jun 1992 - Present (34 years 3 months)
Managed an independent beauty consulting business, providing personalized beauty consultations and product sales.
Frontline Manager and Catering Manager
Hello Dumpling Restaurant
Feb 2025 - Jul 2026 (1 year 5 months)
Managed daily restaurant operations, ensuring exceptional customer service and efficient workflow. Oversaw inventory, food delivery, and staff coordination, while increasing sales and customer retention.
Front Desk Receptionist
Ellis Orthodontics
Oct 2025 - Jan 2026 (3 months)
Greeted patients, managed check-ins and check-outs, scheduled appointments, and handled high-volume phone calls. Provided exceptional customer service and supported the dental team with administrative tasks.
Health Insurance Agent
American Health Marketplace
Nov 2024 - Feb 2025 (3 months)
Provided expert guidance on health insurance plans, conducted needs assessments, and assisted clients with enrollment. Maintained strong client relationships and ensured compliance with industry regulations.
Health Insurance Agent
The Health Guys
Aug 2024 - Oct 2024 (2 months)
Provided expert guidance on health insurance plans, conducted needs assessments, and assisted clients with enrollment. Maintained strong client relationships and ensured compliance with industry regulations.
Accounts Payable and Administrative Assistant
AllSports
Jan 2024 - Mar 2024 (2 months)
Maintained accurate financial records in QuickBooks, reconciled credit card statements, and identified an oversight saving the company $3,000. Provided customer service and support as a store attendant.
Driver
Lyft/Uber
Oct 2023 - Jan 2024 (3 months)
Provided ride-sharing services as an independent contractor.
Processed investments and insurance products, managed client records, and supported the financial advisor. Created efficient systems for client follow-up and prepared client presentations.
Delivered outstanding service to clients, prepared and presented insurance quotes, and converted quotes into policies. Processed transactions using Salesforce and maintained accurate records.
Frontline Manager
Hello Dumpling Restaurant
Nov 2017 - Jul 2022 (4 years 8 months)
Managed daily restaurant operations, ensuring exceptional customer service and efficient workflow. Oversaw inventory, food delivery, and staff coordination, while increasing sales and customer retention.
Management Assistant
Rock 'N Mow, LLC
Jan 1996 - Jun 2017 (21 years 5 months)
Managed marketing initiatives, payroll processing, HR records, and sales tax reports. Provided administrative support, technical troubleshooting, and bilingual translation services.
Education
Degrees, certifications, and relevant coursework
Metroplex Beauty School
Cosmetologist License, Cosmetology
1988 -
Earned a Cosmetologist License from Metroplex Beauty School in Mesquite, TX.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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