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Ana Umanzor

@anaumanzor

Message

I support office operations, client accounts, and bilingual customer service in fast-paced administrative environments.

United States

Message

What I'm looking for

I'm looking for an office administration, administrative support, customer service, billing support, or operations role where I can manage records, support clients, coordinate workflows, and use my bilingual communication skills.

I'm supporting daily office operations at Umanzor Insurance through document processing, client account management, accurate recordkeeping, and bilingual customer service.

I review client documents, track outstanding information, resolve account concerns, and use Microsoft Office and Excel to keep routine workflows moving on time.

I've also managed high volumes of calls, scheduled calendars, coordinated office documentation, handled payments, and supported clients while maintaining confidential records.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

Umanzor Insurance

Apr 2022 - Present (4 years 5 months)

Support daily office operations through administrative tasks, document processing, and client account management. Maintain accurate client records and provide bilingual customer service.

Microsoft Office Excel Data Entry Record keeping Customer Service Bi lingual

Current

Party Host / Cashier

Current

Laserland and Adventures

Jan 2017 - Present (9 years 8 months)

Provided customer service, handled payments, and supported event coordination.

Customer Service Cash Handling Event Coordination

Music Teacher

Berpro Music

Jan 2016 - Dec 2023 (7 years 11 months)

Developed communication, teaching, and scheduling skills while supporting students and families.

Teaching Communication Skills Scheduling

Front Desk Receptionist

BR Insurance

Apr 2021 - Aug 2023 (2 years 4 months)

Managed a high volume of incoming calls and directed inquiries to appropriate staff. Scheduled appointments and maintained calendars for multiple staff members.

Customer Service Appointment Scheduling Calendar Management Communication Skills

Social Worker

Orange Insurance

Jan 2021 - Aug 2021 (7 months)

Provided individual and group client support while maintaining confidential records. Assessed client needs and developed individualized support plans.

client support Confidentiality Assessments Documentation