Zuly Duran

Fielded numerous inquiries, coordinated tours, and set appointments. Led tours for prospective residents and family members to show facilities and answer questions.

Welcomed guests, coordinated check-in, and directed them to their destination. Managed multiple phone lines and facilitated calls with clients, vendors, and staff.

Ensured all screening, hiring, and selection were done in accordance with employment laws and regulations. Performed clerical administrative duties such as processing mail, drafting correspondence, and performing records management.

Learned and maintained familiarity with state and federal regulations, FDA-approved Standard Operating Procedure Manual, OSHA, CLIA, and cGMP. Maintained proper sanitation and cleaning of equipment and work areas.

Provided administrative support by managing inbound calls and completing data entry functions. Maintained complex databases with accuracy and attention to detail.

Executed loading and unloading operations for aircraft cargo. Managed efficient transfer of materials. Ensured safe handling and delivery of cargo items.

Maintained organized office records and ensured supplies were well-stocked. Provided exceptional customer service to guests, remaining composed in high-pressure situations.

Scanned and stored files and records electronically. Maintained database by entering new and updated customer and account information.

Demonstrated proficiency in financial and organizational skills through the management of opening and closing cash registers, processing transactions, and handling significant amounts of currency.