Sandy Sable
@sandysable
Customer-focused manager with 15+ years delivering office support as an administrative assistant.
What I'm looking for
I’m a highly motivated manager with more than 15 years of diverse experience and proven transferable skills for an administrative assistant position. I bring a steady, customer-first approach to delivering employee and office support, managing phones, and handling mail with accuracy and professionalism.
In roles supporting mortgage clients and the IRS, I handled high-volume inquiries, resolved issues in a timely manner, and managed escalated complaints through active listening and sound problem-solving. I updated customer information in CRM, prepared and reviewed documentation for accuracy and compliance, and used research to handle complex questions with confidence.
I also built strong relationships and supported smooth daily operations as a small business owner and manager, including training staff, creating schedules, monitoring inventory, and maintaining sanitation and safety standards. More recently, as a licensed realtor, I conduct market research, respond quickly to client needs, and guide customers through key steps from consultation to closing.
I’m comfortable working with Microsoft Word, Excel, and PowerPoint, managing appointment schedules, and keeping organized records through diligent filing and data entry. With strong vendor management, communication, and phone etiquette, I consistently aim to reduce friction for customers and teams.
Experience
Work history, roles, and key accomplishments
Licensed Realtor
United Real Estate Gallery
May 2024 - Present (2 years)
Developed and maintained a strong referral and online client network, responding to inquiries and scheduling property showings. Promoted properties via social media and open houses while guiding first-time homebuyers through to closing and staying current on real estate transaction laws and best practices.
Customer Representative
Select Portfolio Servicing, Inc.
Mar 2023 - Sep 2023 (6 months)
Provided customer service to mortgage clients by managing high-volume call traffic and resolving inquiries and issues in a timely manner. Troubleshot online account access, researched complex mortgage questions, updated customer information in the CRM, and supported accurate, compliant loan document preparation.
Stylist & Receptionist
Miguelina’s Beauty Salon
Jul 2022 - Mar 2023 (8 months)
Provided hair styling and color services, including highlights, lowlights, and full-color applications, while ensuring customer satisfaction and repeat business. Managed appointment scheduling, maintained a clean and hygienic workstation, and used tools such as curling irons, straighteners, and blow dryers to create styles for events and photoshoots.
Small Business Owner and Manager
Morir Sonando
Dec 2021 - Jul 2022 (7 months)
Oversaw daily restaurant operations, managing a team of 7–9 staff members with training, coaching, scheduling, and performance evaluation. Maintained cleanliness and compliance, monitored and ordered inventory, implemented cost control to reduce waste, and collaborated with kitchen staff to develop new menu items based on customer preferences and market trends.
Bilingual CSR (IRS)
Internal Revenue Service (IRS)
Sep 2008 - Nov 2021 (13 years 2 months)
Served English and Spanish-speaking customers through phone and interview contacts, providing detailed explanations related to tax law, notices, and collection programs. Completed identity verification in the Taxpayer Protection Program, analyzed delinquent account information, recommended corrective actions, and helped determine appropriate steps to close accounts while maintaining confidentialit
Server & Bartender
Latin House Grill
Jan 2016 - Nov 2020 (4 years 10 months)
Provided fast-paced bar and restaurant service by taking orders, serving drinks and food, and creating a welcoming guest experience through personalized, friendly service. Delivered accurate beverage preparation and recommendations, processed payments via POS, maintained bar cleanliness, and resolved guest concerns professionally, including during peak hours.
Medical Assistant
Emerson Chiropractic Center
Feb 2008 - Apr 2008 (2 months)
Assisted with patient therapy needs while handling phone calls and supporting administrative tasks including filing and billing. Maintained patient medical records in electronic health record systems and scheduled appointments to coordinate across departments while providing responsive customer service.
Assistant (Dentoform)
Columbia Dentoform
Apr 2007 - Aug 2007 (4 months)
Organized mail packages for shipping by preparing labels and assembling shipments, and completed filing and labeling of materials. Supported efficient handling of incoming/outgoing items to keep records and documents organized.
Key Holder & Sales Associate
Radio Shack
Jan 2004 - Dec 2006 (2 years 11 months)
Supported daily store operations as a cashier and key holder, building strong customer relationships through service that drove repeat business and referrals. Collaborated on merchandise displays, assisted with inventory restocking and stock checks, participated in training, and consistently met or exceeded monthly sales quotas.
Receptionist
Astoria World Manor
Sep 2006 - Nov 2006 (2 months)
Booked event dates, scheduled facility showings for clients, and greeted visitors to create a positive first impression. Managed executive calendars and front-desk workflows (including visitor sign-in and badges) and completed administrative tasks such as filing, photocopying, and preparing correspondence.
Assistant (GMAC)
GMAC Commercial Finance
Jan 2003 - Dec 2004 (1 year 11 months)
Entered and verified data in company systems, performing regular audits to identify and correct errors and protect data integrity. Maintained confidentiality of sensitive information, resolved discrepancies with teammates, and managed organized filing for physical documents.
Assistant Records Dept
Frank Harris & Shriver
Jan 2002 - Jan 2003 (1 year)
Maintained electronic record-keeping systems by coordinating with other departments to obtain missing information and running data quality checks. Supported compliance with record retention and privacy requirements, handled phone inquiries, and responded to questions from lawyers and paralegals regarding specific records or entries.
Education
Degrees, certifications, and relevant coursework
Long Island City High School
High School Diploma
2000 - 2004
Earned a high school diploma at Long Island City High School from 2000 to 2004.
LaGuardia Community College
Attended LaGuardia Community College (field of study and degree details not provided).
Real Estate License
Real Estate License, Real Estate
Holds a real estate license (details such as issuing state and date not provided).
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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