Sophia Vicharelly

Managed the complete denial process, including generating and processing denial letters, maintaining detailed denial logs, and conducting thorough denial assessments. Responsible for the accurate auditing of denied claims to identify trends and areas for improvement.

Oversaw all aspects of new hire onboarding, benefits administration, and employee termination processes. Managed accounts receivable and payable functions, ensuring accurate and timely financial transactions. Processed weekly payroll, maintaining accurate records and ensuring compliance with regulations.

Efficiently reviewed, repaired, and processed a high volume of both paper and electronic medical claims. Provided weekly training sessions to newly hired team members, contributing to their rapid integration and skill development.

Served as a central point of contact, coordinating seamlessly between patients, healthcare providers, and medical clinics. Ensured all patients maintained up-to-date Medicaid/CHIP coverage and were actively engaged in their required therapy treatments.

Provided comprehensive assistance to callers regarding automotive inquiries and claims, demonstrating strong problem-solving abilities. Gathered critical information to accurately determine liability in automotive claims.

Managed all aspects of restaurant operations, ensuring efficient service and customer satisfaction.

Delivered exceptional customer service while providing administrative support to the team.

Provided comprehensive administrative and clerical support, managing office operations and serving as the first point of contact.

Attended courses focusing on general studies and foundational subjects. Developed skills in various academic disciplines relevant to future career paths.

Completed high school education, gaining foundational knowledge and skills. Participated in various academic and extracurricular activities.