Olivia Luciano
@olivialuciano
Salesforce Administrator and developer delivering scalable CRM automation.
ArgentinaWhat I'm looking for
I am a Salesforce Administrator with three years of hands-on experience in production environments, combining strong administration, advanced Flow automation, and complementary Apex development skills to translate business requirements into scalable CRM solutions.
At Avalian Salud I led end-to-end requirements analysis, solution design, configuration, testing, user access and security, large-scale data operations, and built automation including Einstein Bot for WhatsApp and Chat; I also developed a Bash-based toolkit to automate deployments and multi-org releases using Salesforce CLI and Git.
I teach university courses on systems methodologies and project management, mentor students on CRM fundamentals, and bring proactive, organized collaboration with a focus on process improvement and continuous learning.
Experience
Work history, roles, and key accomplishments
University Lecturer
Universidad Austral
May 2024 - Present (1 year 9 months)
Lecturer for Project Management course covering planning, scope, agile methodologies, stakeholder management, and delivery tracking; facilitated hands-on Salesforce CRM learning paths for students.
Salesforce Administrator
Avalian Salud
Aug 2023 - Feb 2026 (2 years 6 months)
Led end-to-end requirements analysis, solution design, configuration, and testing as primary Salesforce Administrator; implemented complex Flows, Apex triggers, and an Einstein Bot to optimize CRM processes and automated deployments with Salesforce CLI and Git, improving release efficiency.
University Lecturer
Universidad Tecnológica Nacional
Aug 2024 - Dec 2024 (4 months)
Taught Systems Methodologies covering Agile, Scrum, UX, and requirements management; supervised final Professional Practice Projects and mentored students through project delivery.
Education
Degrees, certifications, and relevant coursework
UAUniversidad Austral
University Technical Degree in Programming, Programming
2022 - 2024
Grade: 9.21 / 10
Activities and societies: Lecturer and Salesforce facilitator; supervised student projects and taught CRM fundamentals (listed elsewhere in CV).
Completed the University Technical Degree in Programming with a focus on software development and project management, achieving a GPA of 9.21/10.
Availability
Location
ArgentinaAuthorized to work in
Website
cv-rosy-zeta.vercel.appJob categories
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