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Alan Areal Schwarz

@alanarealschwarz

Salesforce consultant at Horizon CX who delivered six implementations and built an AI assistant for faster troubleshooting.

Argentina

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What I'm looking for

I'm open to contractor roles and remote work with full overlap with US Eastern time.

At Horizon CX, I delivered six end-to-end Salesforce implementations across industrial, pharma, IT, and non-profit sectors. I ran discovery workshops and UAT, and reported project status to management.

For a Sage ERP integration, I worked with a developer on bidirectional Apex REST integrations, owning requirements, data mapping, and testing. I also migrated legacy data and trained users, including producing an 88-slide user manual for IPE Industria Gráfica.

At Vurpix, I led a six-person team migrating Ueno Bank / Grupo Vazquez’s customer service operations from Zendesk to Service Cloud. We designed a 360° customer view using OmniStudio FlexCards and DataRaptors, with data from multiple backends.

I built Salesforce DeliveryAssistant as a personal project with Claude Code. It turns anonymized implementation patterns into a searchable knowledge base and cut troubleshooting time on recurring platform issues by roughly 30%.

Experience

Work history, roles, and key accomplishments

Salesforce Project Manager

Horizon CX

Jan 2025 - Sep 2026 (1 year 8 months)

Delivered 6 end-to-end Salesforce implementations across industrial, pharma, IT and non-profit sectors, managing up to 4 client projects concurrently. Designed bidirectional Apex REST integrations with Sage ERP and led discovery workshops, solution demos, and UAT.

Salesforce Service Cloud Sales Cloud Financial Services Cloud Apex REST APIs Data Migration SalesforceInspector UAT Stakeholder Management Agile Jira Confluence

Senior Salesforce Consultant (Lead Consultant)

Vurpix

Jan 2024 - Aug 2024 (7 months)

Led a 6-person team migrating customer service operations from Zendesk to Service Cloud, from process assessment and user stories to go-live with a pilot group of agents. Defined and supervised the build of a 360° customer view with OmniStudio FlexCards and DataRaptors.

Salesforce Service Cloud Financial Services Cloud OmniStudio FlexCards DataRaptors APIs Team Leadership Agile User Stories

Salesforce Service Cloud Specialist

Acid Labs

Dec 2022 - Sep 2023 (9 months)

One of three cloud experts in a Service, Commerce and Marketing Cloud ecosystem. Wrote Service Cloud user stories, guided an external development team through implementation, and redesigned key processes including product returns.

Salesforce Service Cloud Marketing Cloud User Stories Azure DevOps Process Design Data Loading

Salesforce Functional Analyst

Globant

Feb 2021 - Nov 2022 (1 year 9 months)

Stabilized a Service Cloud platform of ~100 users and led new functionality across Latin America and Europe. Connected ~20 WhatsApp channels, set up Genesys Cloud CX integration, and launched high-volume WhatsApp campaigns with Marketing Cloud audiences.

Salesforce Service Cloud Sales Cloud Experience Cloud Marketing Cloud Omnichannel Digital Engagement Einstein Bots Flow WhatsApp Genesys Cloud CTI Team Leadership

Salesforce Consultant

Xappia

Jan 2020 - Jan 2021 (1 year)

Designed object schema and automations for managing information on series, programs, and movies. Built case management features and automations to optimize contact center agent workload.

Salesforce Object Schema Automation Case Management Flow