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Ivo Gavuzzo

@ivogavuzzo

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Product Manager at Open English, shaping education products and launching the Insight Portal for B2B and B2G clients.

Argentina

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At Open English, I own product strategy across Open English Junior, Open Mundo, and Bootcamps, and lead B2C and B2G education initiatives in international markets.

I designed and launched the Insight Portal, adding advanced reporting, multi-account views, and real-time operational insights for corporate and institutional clients. I also lead the B2B HR Portal, where clients manage licenses and access analytics dashboards.

At Open English, I partner with Marketing and the Web Development team on conversion funnels, promotional calendars, A/B tests, and app and Salesforce integrations. I also adapt products for government and institutional deployments, coordinating localization and rollouts.

At Uno Collective, I oversaw business operations and led sales, onboarding, customer care, and AI and chatbot automation projects. Earlier, I managed projects at Q4Tech and provided SQL application support.

Experience

Work history, roles, and key accomplishments

Current

Cross-functional Product Manager

Current

Open English

Sep 2024 - Present (2 years 1 month)

Owns product strategy and cross-functional initiatives across educational products, leading B2C and B2G projects. Designed and launched the Insight Portal and leads the Web Development team to optimize conversion funnels.

Product Strategy Cross functional Leadership B2C B2G B2B HR Portal Analytics Salesforce A B Testing Web Development Agile Scrum

Virtual Sales Center - Director

Uno Collective

Aug 2022 - Oct 2024 (2 years 2 months)

Managed the department end-to-end, overseeing sales operations, process and financial management, and chatbot implementation. Recruited and trained high-performing teams while ensuring profitability.

Sales Operations Financial Management Chatbot Recruitment Training Team Leadership

General Manager

Uno Collective

Nov 2021 - Oct 2024 (2 years 11 months)

Oversaw business operations across CRM, automations, contact center strategies, and administration. Led sales, onboarding, customer care, and AI/chatbot automation projects to drive growth.

CRM Automation Contact Center Recruitment Onboarding Vendor Management AI Chatbot Sales Customer Service

Marketing Cloud Administrator & Email Team PM

Open English

Jun 2019 - Nov 2021 (2 years 5 months)

Guided the Email Marketing Team through Agile adoption, managing Marketing Cloud administration, automated journeys, and data extensions.

Marketing Cloud Email Marketing Agile Automated Journeys Data Extensions

Salesforce Team Leader & Scrum Master

Open English

Oct 2017 - Nov 2021 (4 years 1 month)

Led daily CRM operations, project planning, and Agile ceremonies. Captured and optimized CRM sales workflows to increase efficiency and align operations with strategic goals.

Salesforce CRM Agile Scrum Project Planning Resource Management Backlog Prioritization User Stories Team Mentoring

Zuora Administrator

Open English

Jan 2018 - Sep 2018 (8 months)

Managed the billing Product Catalog, price rate plans, and developed automated tools for periodic price updates.

Zuora Billing Product Catalog Automation

Project Manager

Q4Tech

Jul 2014 - Oct 2017 (3 years 3 months)

Developed project plans and business strategies, coordinating requirements analysis, testing, implementation, and support with international clients using Agile/Scrum.

Project Management Agile Scrum Requirements Analysis Testing Implementation Support