Olivia Cook

I’m an experienced manager with an administrative background and strong organizational skills, including client communications, records management, scheduling, and daily office operations in a fast-paced environment. I’m currently pursuing a B.S. in Human Resources Management, bringing a hands-on HR-support mindset to every role.

As General Manager at Hand & Stone, I streamlined administrative workflows by maintaining organized records, improving communication processes, and supporting cross-functional coordination to enhance office efficiency. I recruited, hired and trained 20 employees, enabling full productivity and independent scheduling within 30 days, while managing high-volume scheduling, client communications, and daily administrative operations.

Previously, as a Spa Manager at Maribel Med Aesthetics, I managed scheduling and payroll coordination while performing reception duties. I designed and launched business systems—including client-facing platforms, websites, and internal documentation—to support business growth, and handled reporting, email communication, and daily closing procedures.

I also developed training and documentation discipline as an Esthetics Instructor at Aveda Institute of Columbus, where I created comprehensive lesson plans, monitored attendance and performance metrics, and maintained accurate training documentation. I’m driven by accuracy, efficiency, clear communication, and continuous improvement across operations and people development.