Silma Santiago

As a seasoned hospitality professional, I bring a unique blend of leadership, customer service, and operational expertise to the table. With a proven track record in team management, process improvement, and customer loyalty, I am confident in my ability to drive results and exceed expectations. My passion for creating exceptional experiences has led me to develop customized solutions for homes, offices, and businesses, optimizing space and efficiency.

Throughout my career, I have had the opportunity to work with diverse teams, managing multiple outlets, and overseeing daily operations and event planning. My expertise in strategic planning, budgeting, and financial oversight has driven revenue growth and operational efficiency. I am committed to fostering community relationships, achieving sales targets, and maintaining high standards of service and compliance.

I hold a Master's degree in Christian Counseling of Substance Use and Addictive Disorders from Grand Canyon University, as well as a Bachelor's Degree in Criminal Justice from Florida Technical College, and an Associate Degree in Hospitality, Tourism, and Airlines from Instituto de Banca. I am dedicated to continuous learning and growth, always seeking opportunities to enhance my skills and knowledge.