Looking for a job

Olivia Abera

@oliviaabera

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I coordinate workplace operations, customer experiences, and cross-functional administrative support.

Ghana

Message

What I'm looking for

I'm looking for a role where I can coordinate workplace or customer operations, improve follow-through and data accuracy, and partner across teams to resolve issues and deliver a strong employee or client experience.

I've supported workplace operations at Bolt Holdings OÜ, coordinating day-to-day activities across locations and resolving service issues with internal teams and vendors.

I coordinate onboarding and offboarding across People, IT, Finance, and Legal, while maintaining inventory, vendor, compliance, and operational records. I also prepare leadership updates and coordinate meetings, workplace activities, and company events.

Previously, I managed 90+ daily client interactions at Marie Stopes International, maintained CRM data at 98% accuracy, and improved follow-up completion by 85%. My experience also includes administrative procurement support at Marketicons Group and customer service operations at Dalex Finance.

Experience

Work history, roles, and key accomplishments

Workplace Experience Manager

Bolt Holdings OÜ

Jul 2025 - Apr 2026 (9 months)

Coordinated day-to-day operational activities across multiple locations, ensuring operational priorities and employee needs were met. Managed employee onboarding and offboarding, improved operational visibility for leadership, and resolved issues through cross-functional coordination.

Operations Management Employee Onboarding Employee Offboarding Stakeholder Coordination Inventory Management Vendor Management Reporting Cross Functional Collaboration Confidentiality

Client Services Agent

Marie Stopes International, Ghana

Oct 2021 - Jan 2025 (3 years 3 months)

Managed 90+ client interactions daily across calls, email, chat, and social media, maintaining high service standards. Maintained CRM data with 98% accuracy, improved follow-up completion by 85%, and supported timely resolution of customer issues.

Customer Service CRM Communication Skills Issue Resolution Reporting Confidentiality Coordination

Administrative and Procurement Officer

Marketicons Group

Feb 2020 - Oct 2020 (8 months)

Coordinated administrative and procurement activities, including scheduling, documentation, and vendor record maintenance. Supported stakeholder coordination and contributed to administrative reporting and office communication.

Administration Procurement Vendor Management Meeting Coordination Documentation Reporting

Customer Service Officer

Dalex Finance

Aug 2018 - Feb 2020 (1 year 6 months)

Managed customer enquiries across official communication channels, providing prompt and professional responses. Maintained accurate customer records, prepared data reports, and escalated complex issues appropriately.

Customer Service Communication Skills Data Reporting Issue escalation IVR