Emmanuella Addo

I’ve built my experience around customer service, operations, administration, and coordinating people and processes. At Serenity Empire, I supported daily operations, coordinated schedules, records, reports, resident and family communication, and more than 50 staff members across shifts while helping support the care of over 120 residents.

Before that, I led customer service operations at Imperial Distributors, coordinated client services at Cohme Home Care Services, managed front-desk administration at American Inn, and supported public relations administration at the Ghana Revenue Authority. Across these roles, I’ve developed a strong ability to stay organized, communicate clearly, solve problems, and keep things moving even when there are a lot of competing priorities.

I’m now interested in bringing that experience into a remote, international environment. I’m particularly interested in customer service, customer success, operations, and administrative roles where I can continue learning, contribute to a strong team, and grow professionally. I’m also interested in understanding how different organizations operate and finding practical ways to make processes, communication, and the overall customer experience better.