Looking for a job

Hagar Erwuah

@hagarerwuah

Message

I coordinate programs, communities, and operations that improve learner experiences and stakeholder outcomes.

Ghana

Message

What I'm looking for

I'm looking for an operations, program, or project role where I can create structure, improve systems, coordinate cross-functional teams, and deliver strong stakeholder and customer experiences.

At ALX, I coordinated learner onboarding, programme delivery, engagement, and operations across concurrent cohorts, improving efficiency by 85%. I also transformed programme data into stakeholder-ready impact narratives and mentored 3 interns and 2 working groups.

I've built and supported learner communities of more than 8,000 people, co-launched the ALX Salesforce LinkedIn page and the Clicks and Codes podcast, and delivered events with CSAT scores of 85% and above. Earlier, I managed onboarding for 50 Mastercard MyDealZone Africa outlets and supported customer experience, administration, events, and data operations.

Experience

Work history, roles, and key accomplishments

AWS and SF Programs and Operations Analyst

ALX Holdings Limited

Jul 2025 - May 2026 (10 months)

Coordinated end-to-end learner onboarding and program delivery across multiple cohorts, improving efficiency by 85%. Transformed raw data into impact narratives and led cross-functional collaboration, mentoring 3 interns and 2 working groups.

Program Management Operations Data Visualization Storytelling Human Centered Design Mentor Stakeholder Management CSAT

Salesforce Community Ambassador

ALX Holdings Limited

Apr 2024 - Jul 2025 (1 year 3 months)

Co-created and launched the official ALX Salesforce LinkedIn page and podcast 'Clicks and Codes', connecting over 1,500 learners and alumni. Enhanced learner experience with video content and spearheaded multi-channel communication, achieving CSAT of 85% and above.

Community Engagement Social Media Management Content Creation Event Planning CSAT

Project Manager - Mastercard MyDealZoneAfrica Onboarding

Echo House Limited

Mar 2023 - May 2024 (1 year 2 months)

Served as primary contact for clients, overseeing onboarding of 50 outlets onto Mastercard's MyDealZone Africa platform. Managed project timelines and facilitated stakeholder communication.

Project Management Client Relations Onboarding Stakeholder Communication

Learner/Hub Experience Coordinator

ALX Holdings Limited

May 2023 - Apr 2024 (11 months)

Developed and executed community engagement plans, achieving 90% customer satisfaction and 90% learner retention. Coordinated communication across platforms for over 8,000 learners and collaborated on community events.

Community Engagement Customer Satisfaction Data Analysis Event Coordination

Customer Experience Representative

ALX Holdings Limited

Aug 2022 - Mar 2023 (7 months)

Resolved customer inquiries and complaints, focusing on retention and achieving 70% transition of learners into the program. Managed daily operational tasks and assisted stakeholders through the admission process.

Customer Engagement Problem Solving Lead Generation Operations

Administrative Assistant, Social Media Management and Event Management

Blueprint Creative Agency

Nov 2020 - Apr 2022 (1 year 5 months)

Managed supply and stock of company assets using Google Workspace, and handled bookings, training, and scheduling for events. Produced content, facilitated customer service, and managed projects and campaigns.

Administrative Support Supply Management Google Workspace Event Management Social Media Management Content Creation Customer Service

Data Entry Specialist (Central Processing Center)

GCB Bank Limited

Aug 2019 - Nov 2020 (1 year 3 months)

Opened and managed a minimum of 120 accounts per day for corporate and individual entities. Managed loan processing and disbursement, and maintained central system data.

Data Entry Account Management Loan Processing Data Management

Human Resource Personnel

V.R.A. Takoradi Thermal Power Station

Jan 2016 - Mar 2016 (2 months)

Liaised with clients and shareholders over projects and reported to leads. Managed HR processes such as annual leave, office leave, travel, workshops, and mediations, staying updated on industry trends.

Human Resources Stakeholder Management Leave Management Travel Coordination Industry Research

Teaching Assistant (Social Studies, English and French)

V.R.A. International School (A.I.S)

Jan 2015 - Mar 2015 (2 months)

Researched curriculum and prepared teaching notes, ensuring engaging learning experiences. Set performance goals and tracked improvements, encouraging students by acknowledging their efforts.

Teaching Curriculum Development Student Engagement

Administrative Assistant (Control and Instrumentation Department)

V.R.A. Takoradi Thermal Power Station

Jan 2014 - Mar 2014 (2 months)

Performed administrative tasks including memo and report writing, personal assistance to department directors, and schedule management. Managed supply and stock using Oracle software.

Administrative Support Report Writing Scheduling Supply Management Oracle