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Christine Nanjovu

@christinenanjovu

I provide L1 helpdesk support for Microsoft 365, Windows, Mac, and remote troubleshooting.

Uganda
Message

What I'm looking for

I'm looking for an L1 helpdesk or IT support role where I can resolve user issues, work with Microsoft 365 and ticketing tools, and grow my hands-on troubleshooting and access-management skills.

I've provided remote IT support to more than 30 clients, resolving malware, network, Windows setup, Outlook, password reset, Teams login, and email configuration issues.

I build hands-on Microsoft 365 helpdesk environments, including user management, group policies, role-based access control, ticketing workflows, and onboarding documentation. I bring clear phone communication, customer empathy, and a calm approach to troubleshooting under pressure.

Experience

Work history, roles, and key accomplishments

FR
Current

Freelance IT Support Technician

Freelance

Jan 2025 - Present (1 year 8 months)

Provided remote support for over 30 clients, including malware removal, network troubleshooting, Windows setup, Outlook setup, password resets, Teams login, and email configuration.

Education

Degrees, certifications, and relevant coursework

Uganda Technology and Management University logoUU

Uganda Technology and Management University

Bachelor of Science, Cyber Security and Forensics

Pursuing a Bachelor of Science in Cyber Security and Forensics.

Tech stack

Software and tools used professionally

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