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MN@marviannabirye
Enthusiastic Desktop Support professional with strong troubleshooting skills.
UgandaI am an enthusiastic and diligent Desktop Support professional with extensive experience in troubleshooting hardware and software issues. My journey in IT began with a strong foundation in Information Technology, and I have since honed my skills in providing 24/7 end-user support, managing IT assets, and ensuring customer satisfaction through effective problem-solving and change management.
In my current role as an IT Support Officer at The Surgery Uganda, I have successfully monitored and maintained computer systems and networks, installed and managed IT systems, and provided invaluable support to end users. My proactive approach has led to improved network systems and enhanced user experience. I thrive in fast-paced environments and enjoy collaborating with cross-functional teams to deliver top-notch technical support.
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Work history, roles, and key accomplishments
The Surgery Uganda
Sep 2016 - Present (9 years 2 months)
Monitored and maintained computer systems and networks, ensuring optimal performance and security. Provided comprehensive hardware and software support, resolving issues and maintaining IT infrastructure for end-users.
The Surgery Uganda
Jul 2014 - Present (11 years 4 months)
Managed patient reception, appointments, and record-keeping, ensuring efficient patient flow and administrative support. Provided IT support when requested by supervisors, demonstrating versatility in a healthcare setting.
The Surgery Uganda
Jun 2013 - Present (12 years 5 months)
Evaluated, selected, retrieved, and arranged patient files, ensuring accessibility for clinical officers. Scanned and stored patient documents, maintaining organized and accessible archives.
Wonder World Computer Centre
Jul 2012 - Present (13 years 4 months)
Managed internet cafe operations and provided computer application training to customers. Ensured all computers were in good working condition and oversaw network infrastructure, including routers.
STUDIO_10 ORGANIZATION
Jan 2010 - Present (15 years 10 months)
Recorded attendance for events and performed general office administration tasks. Managed financial accountability, recorded meeting minutes, and maintained accurate financial records.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
Grade: C
Completed a Bachelor of Science in Information Technology through distance education. Focused on core IT principles and applications.
Diploma, Information Technology Science
Grade: 3.7
Obtained a Diploma in Information Technology Science. Gained foundational knowledge and practical skills in IT.
Uganda Advanced Certificate of Education, General Studies
Grade: 15pts
Completed the Uganda Advanced Certificate of Education. Achieved 15 points in the final examinations.
Uganda Certificate of Education, General Studies
Grade: 2nd Division
Received the Uganda Certificate of Education. Graduated with a Second Division.
UgandaYou can contact marvian and 90k+ other talented remote workers on Himalayas.
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