MOMichael Ochaya Okidi
@michaelochayaokidi
IT Support Specialist with expertise in systems maintenance and troubleshooting.
UgandaWhat I'm looking for
I am an IT professional with over three years of experience as an IT Support Specialist, adept at maintaining both MS Windows and Ubuntu systems. My journey began at Sama Uganda Limited, where I initially worked as a Data Associate, honing my skills in data analysis and quality assurance. As I transitioned to a Team Lead Support role, I developed my leadership abilities, conducting team briefings and providing actionable feedback to enhance performance.
Currently, I am engaged in part-time IT support roles at MaxAccredited Agencies and Frankwill Partners, where I provide technical assistance, troubleshoot hardware and software issues, and ensure network connectivity. My commitment to continuous learning and improvement drives me to stay updated with the latest technologies, enabling me to deliver exceptional support and training to end-users.
Experience
Work history, roles, and key accomplishments
Team Lead Support
Sama Uganda Limited
Feb 2022 - Present (3 years 3 months)
Analyzed agent tasks for compliance with guidelines, organized team briefings, and maintained performance records. Conducted coaching sessions to address quality gaps among team members.
IT Support Specialist
Frankwill Partners (U) Ltd
Jan 2021 - Present (4 years 4 months)
Delivered IT support services, managed network devices, and provided helpdesk support. Conducted troubleshooting and liaised with ISPs for connectivity issues.
IT Support Specialist
MaxAccredited Agencies
Jan 2021 - Present (4 years 4 months)
Provided technical assistance to end-users, diagnosing hardware and software issues. Assisted with device setup and performed routine maintenance to ensure system efficiency.
IT Technician
Championbet Uganda
Dec 2022 - Mar 2023 (3 months)
Improved network capabilities and spearheaded hardware and software upgrades. Monitored and maintained network infrastructure and assisted with ICT equipment inventory.
IT Consultant and Support
Geneva Global
Sep 2022 - Jan 2023 (4 months)
Provided emergency IT support and liaised with clients and vendors for system issues. Installed and configured IT systems and maintained security policies.
Customer Service Representative
Wave
Jan 2021 - Aug 2021 (7 months)
Handled customer inquiries and account management, ensuring high satisfaction levels. Collaborated with team members to enhance service delivery.
Data Associate
Sama Uganda Limited
Feb 2018 - Feb 2022 (4 years)
Conducted video annotations, image segmentations, and data analysis to ensure quality standards. Collaborated with team leaders on quality improvement initiatives and provided feedback for team performance enhancement.
Education
Degrees, certifications, and relevant coursework
Gulu University
Bachelor of Science, Information and Communication Technology
2021 - 2024
Pursuing a Bachelor of Science in Information and Communication Technology, focusing on the integration of technology in communication systems and the development of IT solutions.
Availability
Location
UgandaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Michael Ochaya?
You can contact Michael Ochaya and 90k+ other talented remote workers on Himalayas.
Message Michael OchayaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
