Michael Ochaya Okidi

Analyzed agent tasks for compliance with guidelines, organized team briefings, and maintained performance records. Conducted coaching sessions to address quality gaps among team members.

Provided technical assistance to end-users, diagnosing hardware and software issues. Assisted with device setup and performed routine maintenance to ensure system efficiency.

Delivered IT support services, managed network devices, and provided helpdesk support. Conducted troubleshooting and liaised with ISPs for connectivity issues.

Improved network capabilities and spearheaded hardware and software upgrades. Monitored and maintained network infrastructure and assisted with ICT equipment inventory.

Provided emergency IT support and liaised with clients and vendors for system issues. Installed and configured IT systems and maintained security policies.

Conducted video annotations, image segmentations, and data analysis to ensure quality standards. Collaborated with team leaders on quality improvement initiatives and provided feedback for team performance enhancement.

Handled customer inquiries and account management, ensuring high satisfaction levels. Collaborated with team members to enhance service delivery.

Pursuing a Bachelor of Science in Information and Communication Technology, focusing on the integration of technology in communication systems and the development of IT solutions.