Open to opportunities

Ayobami Tunde-Alli

@ayobamitunde-alli

Message

I am an empathetic customer support specialist improving CSAT and streamlining support operations.

Canada

Message

What I'm looking for

I seek a customer-focused role where I can improve CSAT, streamline support workflows, build knowledge bases, collaborate cross-functionally, and scale onboarding and vendor support while growing into expanded operational responsibilities.

I am an empathetic, solution-driven customer support specialist with 5+ years supporting clients across fintech, e-commerce, logistics, and banking. I focus on resolving complex issues across email, chat, social, phone and in-person channels while maintaining high satisfaction.

I have a track record of measurable impact: boosting CSAT to 92% at Blumefy, reducing repetitive inquiries by 40% through knowledge base improvements, lowering escalation rates, and handling high-volume vendor support that cut vendor churn.

I collaborate closely with cross-functional teams, create internal FAQs and partner guides, and lead onboarding and training initiatives to scale support operations and improve customer loyalty.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Blumefy

Aug 2023 - Present (2 years)

Managed 100+ weekly tickets across email, WhatsApp, and in-app chat, achieving a 92% CSAT and reducing response times by 30% through onboarding support and knowledge base improvements.

Multichannel Support WhatsApp Zendesk Knowledge Base CSAT Onboarding Escalation Management

Customer and Partner Support Specialist

Fastryder

Oct 2017 - Jul 2023 (5 years 9 months)

Maintained a 90% first-contact resolution rate handling customer and partner inquiries, flagged system issues to enable timely fixes, and designed partner support guides to scale onboarding.

Customer Support Partner Support Phone Support First Contact Resolutions Escalation Management

Customer Experience Associate

Ecobank

Oct 2015 - Oct 2017 (2 years)

Resolved 30+ daily transaction and mobile banking issues, logged and tracked complaints in CRM to ensure timely resolution and improve overall branch customer experience.

CRM Transaction Resolution Mobile Banking Customer Satisfaction

Vendor Support Associate

Jumia

Dec 2014 - Oct 2015 (10 months)

Supported 1,000+ vendors on product listings, orders, payments, and disputes, developed vendor self-help materials that reduced support load by 30% and helped lower vendor churn by 20%.

Marketplace Operations Payments Dispute Resolution CRM

Operations Associate

Naval Dockyard

Aug 2012 - Nov 2014 (2 years 3 months)

Oversaw onboarding and performance management for 1,000+ vendors driving $500k+ monthly GMV, cut vendor payment delays by 50% via workflow improvements, and led training that reduced onboarding time by 60%.