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Funke Lawal

@funkelawal

Experienced professional in customer success and product management.

Canada
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What I'm looking for

I am looking for a role that fosters innovation, encourages collaboration, and offers opportunities for professional growth.

With over 13 years of diverse experience in customer success, operations, and product management, I have developed a visionary approach to leveraging technology and innovative solutions to enhance customer experiences. My proficiency in stakeholder engagement and client communication has enabled me to lead cross-functional teams effectively, delivering exceptional results that align with organizational goals.

Throughout my career, I have consistently demonstrated my ability to resolve customer issues swiftly, educate clients on digital products, and improve operational performance. My tenure as a Product Manager for a digital payment platform saw a 50% increase in usage and an 18% boost in customer satisfaction. I am passionate about driving continuous service enhancements and optimizing processes to ensure a seamless customer journey.

Experience

Work history, roles, and key accomplishments

T(
Current

Retail Sales Associate

TJX (HomeSense)

Sep 2023 - Present (1 year 10 months)

Greet and assist customers to enhance their shopping experience. Manage shipments, handle transactions, and maintain sales floor organization. Collaborate with the team to inform customers of promotions and drive sales.

HN

Customer Service Associate (Digital Banking)

Heritage Bank Nigeria

Sep 2018 - Jun 2022 (3 years 9 months)

Resolved customer issues and educated clients on digital banking products. Improved administrative policies and streamlined onboarding processes to enhance service efficiency and customer satisfaction.

G(

Customer Support Specialist

GVA (MTN)

Sep 2013 - Feb 2014 (5 months)

Handled customer inquiries and maintained high retention rates through effective follow-up strategies. Collaborated with the team to enhance overall performance.

Education

Degrees, certifications, and relevant coursework

Trinity Western University logoTU

Trinity Western University

MBA, International Business

2022 - 2024

Coventry University logoCU

Coventry University

Master of Science, Investment Management

2006 - 2009

Babcock University logoBU

Babcock University

Bachelor of Science, Banking and Finance

2004 - 2007

Tech stack

Software and tools used professionally

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