Open to opportunities

Funke Lawal

@funkelawal

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Experienced professional in customer success and product management.

Canada

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What I'm looking for

I am looking for a role that fosters innovation, encourages collaboration, and offers opportunities for professional growth.

With over 13 years of diverse experience in customer success, operations, and product management, I have developed a visionary approach to leveraging technology and innovative solutions to enhance customer experiences. My proficiency in stakeholder engagement and client communication has enabled me to lead cross-functional teams effectively, delivering exceptional results that align with organizational goals.

Throughout my career, I have consistently demonstrated my ability to resolve customer issues swiftly, educate clients on digital products, and improve operational performance. My tenure as a Product Manager for a digital payment platform saw a 50% increase in usage and an 18% boost in customer satisfaction. I am passionate about driving continuous service enhancements and optimizing processes to ensure a seamless customer journey.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Associate

Current

TJX (HomeSense)

Sep 2023 - Present (1 year 10 months)

Greet and assist customers to enhance their shopping experience. Manage shipments, handle transactions, and maintain sales floor organization. Collaborate with the team to inform customers of promotions and drive sales.

Customer Service Sales Team Collaboration Inventory Management

Customer Service Associate (Digital Banking)

Heritage Bank Nigeria

Sep 2018 - Jun 2022 (3 years 9 months)

Resolved customer issues and educated clients on digital banking products. Improved administrative policies and streamlined onboarding processes to enhance service efficiency and customer satisfaction.

Customer Service Digital Banking User Engagement

Product Manager (Digital Payment Platform)

Heritage Bank Nigeria

Mar 2014 - Oct 2018 (4 years 7 months)

Led teams to enhance a digital payment platform, increasing usage and customer satisfaction. Managed product lifecycle and analyzed market trends to drive revenue growth.

Product Management Stakeholder Engagement Market Analysis Team Leadership Process Optimization

Customer Support Specialist

GVA (MTN)

Sep 2013 - Feb 2014 (5 months)

Handled customer inquiries and maintained high retention rates through effective follow-up strategies. Collaborated with the team to enhance overall performance.

Customer Support Team Collaboration Retention Strategy