China Curtis

Provided exceptional customer support by addressing client inquiries, resolving issues, and maintaining a high level of service satisfaction for Conduent's diverse customer base. Contributed to customer experience optimization initiatives through effective problem-solving and collaboration.

Documented detailed customer interaction records and feedback, enabling comprehensive reporting for management analysis. Partnered with various departmental teams to address and resolve customer issues, enhancing overall service quality.

Managed order processing with a strong attention to detail, ensuring accuracy and timeliness in customer transactions. Delivered personalized customer service and expert advice, addressing inquiries with professionalism and product knowledge.

Resolved customer issues, achieving satisfaction and adhering to service quality benchmarks. Enhanced communication between clients and the organization, leading to improvements in customer service operations.

Addressed customer inquiries through multiple channels including phone, email, and chat, effectively resolving concerns with professionalism and courtesy. Implemented conflict resolution techniques to handle complaints, achieving timely and satisfactory outcomes for clients.

Completed high school education, earning a diploma. Developed foundational academic skills and prepared for further education or entry into the workforce.