Open to opportunities

olasheinde akinlonu

@olasheindeakinlonu

Message

I am a customer service manager focused on customer success, CRM optimization, and exceptional client satisfaction.

Nigeria

Message

What I'm looking for

I am seeking a customer-focused role in customer success or service where I can lead teams, optimize CRM workflows, and drive measurable improvements in customer satisfaction within a collaborative, growth-oriented company.

I am a customer-service oriented professional with over five years of progressive experience supporting clients across education, travel, and media, delivering empathetic and solution-driven service.

I have managed teams, maintained a 95% client satisfaction rate, and partnered with international stakeholders to coordinate visa, travel, and study arrangements while keeping CRM records accurate and actionable.

I use CRM and support tools like Zoho, Zendesk, Slack, and Excel to streamline operations, solve complex customer issues, produce client-facing content, and continually improve service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Content Writer

Current

Sterling Writers

Aug 2021 - Present (3 years 11 months)

Produced client-facing copy for service businesses to improve clarity and engagement. Translated client briefs into clear, compelling communication pieces for customer-facing channels.