oluwa blessing

I’m a results-oriented Customer Care Agent with a strong background in remote customer support, virtual assistance, and content strategy. I manage high-volume customer communications across multiple platforms using CRM tools like Zendesk and Freshdesk.

In my role at Livatech Nigeria, I executed high-quality remote support via chat, email, and social media to ensure customer satisfaction. I manage complex inquiries and complaints with professional empathy and accuracy, while maintaining detailed interaction logs and documentation to improve service efficiency.

I also strengthen operations through data entry, reporting, research, and workflow coordination. I’m comfortable supporting internal reporting and engagement initiatives, and I use my administrative coordination skills to keep processes running smoothly.

Alongside support work, I develop strategic content and brand messaging as a Freelance Writer / Content Creator. I author social media captions and promotional materials with strong editorial quality control, and I’m currently advancing academic expertise in Law and Social Development to sharpen analytical and strategic problem-solving.