oluwa blessing
@oluwablessing
Customer Care Agent and content strategist delivering empathetic, CRM-driven support and brand messaging.
What I'm looking for
I’m a results-oriented Customer Care Agent with a strong background in remote customer support, virtual assistance, and content strategy. I manage high-volume customer communications across multiple platforms using CRM tools like Zendesk and Freshdesk.
In my role at Livatech Nigeria, I executed high-quality remote support via chat, email, and social media to ensure customer satisfaction. I manage complex inquiries and complaints with professional empathy and accuracy, while maintaining detailed interaction logs and documentation to improve service efficiency.
I also strengthen operations through data entry, reporting, research, and workflow coordination. I’m comfortable supporting internal reporting and engagement initiatives, and I use my administrative coordination skills to keep processes running smoothly.
Alongside support work, I develop strategic content and brand messaging as a Freelance Writer / Content Creator. I author social media captions and promotional materials with strong editorial quality control, and I’m currently advancing academic expertise in Law and Social Development to sharpen analytical and strategic problem-solving.
Experience
Work history, roles, and key accomplishments
Freelance Content Writer
Freelance
Apr 2024 - Present (2 years 1 month)
Developed strategic content and brand messaging for small businesses and digital brands, writing social media captions and promotional materials to boost audience engagement. Managed independent projects while maintaining high editorial quality and deadline adherence.
Customer Care Agent
Livatech Nigeria
Sep 2022 - Nov 2024 (2 years 2 months)
Provided remote customer support via chat, email, and social media, handling complex inquiries and complaints with empathy and accuracy. Maintained CRM interaction logs and supported reporting and data entry to improve service efficiency.
Content Writer (Project)
Blessed Uju Enterprise
Collaborated on promotional campaigns for tech accessories, contributing to content planning and messaging alignment. Helped maintain a consistent brand voice through coordinated editorial contributions.
Education
Degrees, certifications, and relevant coursework
In View
Bachelor of Laws (LL.B), Law
In view Bachelor of Laws (LL.B) focusing on legal research, critical analysis, and professional communication.
University of Lagos (UNILAG)
Diploma in Social Development, Social Development
In view Diploma in Social Development at the University of Lagos (UNILAG), focusing on social welfare, community development, and human behavior analysis.
Availability
Location
Authorized to work in
Job categories
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