Open to opportunities

Abubakr Kekere-Ekun

@abubakrkekereekun

Message

Experienced Customer Service Manager with expertise in travel management.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my travel management expertise while fostering client satisfaction and operational efficiency in a supportive team environment.

I am an experienced Customer Service Manager and Travel Manager with a proven track record at Asaptickets (Dreamport) in the United States. I excel in planning and coordinating comprehensive travel arrangements for diverse clients, demonstrating exceptional client relationship management and problem-solving skills. My ability to manage complex itineraries and enhance service quality through strong vendor relationships has been key to my success.

In my previous role as Medical Customer Service Manager at An-Nujabau Organization in Nigeria, I led a team that improved response times by 30% and organized community events. I am proficient in using advanced travel management software and CRM platforms, and I pride myself on my excellent communication skills and attention to detail. My career goal is to leverage my expertise in travel management to drive client satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Medical Customer Service Manager

Current

An-Nujabau Organization

Aug 2021 - Present (3 years 10 months)

Led a team to improve customer service response times by 30%, provided assistance to patients, and organized community events. Developed strategies for service delivery and optimized team performance through training and feedback.

Team Leadership Problem Solving Event Coordination Training Service Delivery Communication Skills Performance Monitoring Resource Allocation

Current

Senior Travel Manager

Current

Asaptickets (Dreamport)

Aug 2014 - Present (10 years 10 months)

Expertly planned and managed comprehensive travel arrangements for diverse clients, utilizing advanced travel management and CRM software. Developed detailed itineraries, ensured client safety, and maintained strong vendor relationships to enhance service quality and client satisfaction.