Funke Akindejoye

I’m a customer-first Remote Customer Support Specialist with 8+ years of experience delivering exceptional support across SaaS, eCommerce, International Education, and online marketplace platforms. I handle high-volume inquiries (20–30 daily) via email, live chat, and social media while maintaining strong customer satisfaction and retention.

In my recent role at Wesfabrics.com (Dec 2024 – Mar 2026), I assisted customers with product selection, order placement, checkout support, and detailed product information such as fabric material, patterns, color, availability, and delivery timelines. I resolve customer concerns quickly by collaborating with internal teams to ensure smooth order fulfillment.

Before that, at Booklystores.com (Mar 2022 – Nov 2024), I supported vendors as both a Customer Support Officer and Vendor Manager, onboarding vendors to a global marketplace and managing 25–30 support tickets daily. I provided technical support for vendor stores and account management, helped troubleshoot issues, and improved vendor success and satisfaction through proactive support.

Earlier, as a Customer Support Representative at examBrains.com (Feb 2017 – Dec 2021), I handled 10–20 inquiries daily from students and parents while guiding international education opportunities and assisting prospective applicants with the application process. I’m comfortable working across time zones and use tools like Zendesk, Freshdesk, HubSpot, and Intercom to maintain clear, accurate communication records.