Daniel Onose
@danielonose
Customer support specialist specializing in live chat, CRM ticketing, and rapid issue resolution.
NigeriaWhat I'm looking for
I’m a Customer Support Specialist with 4+ years of experience providing real-time assistance via live chat, messaging, and email in remote settings. I help customers quickly and professionally while supporting sales representatives with order processing and account inquiries.
In every role, I manage multiple simultaneous conversations, troubleshoot user issues with clear step-by-step guidance, and maintain accurate CRM records. I focus on attention to detail, data integrity, and timely follow-ups—especially when I need to escalate complex cases to sales and technical teams with detailed documentation.
I’ve also supported operations as a Virtual Assistant and led e-commerce customer support as a Customer Support Manager, handling inquiries across orders, deliveries, payments, and refunds. I’m comfortable working independently in remote environments and collaborating with teams to uphold high customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Highbrow Technology
Jan 2021 - Jan 2024 (3 years)
Provided real-time customer support via live chat, messaging, and email, resolving inquiries and assisting with order processing and account questions. Managed multiple conversations, troubleshot issues with step-by-step guidance, and maintained accurate CRM/Excel records while escalating complex cases with detailed documentation.
Virtual Assistant / Customer Support
Ritavita Global
Jan 2019 - Nov 2021 (2 years 10 months)
Handled customer communications and supported sales by processing online orders, returns, and samples across digital platforms. Updated CRM and ticketing records, tracked support tickets in Google Sheets and Outlook, and completed follow-ups while providing operational support such as scheduling and documentation.
E-Commerce Customer Support Manager
Kebabs & Kurries
Mar 2016 - Jul 2019 (3 years 4 months)
Responded to e-commerce customer inquiries covering orders, deliveries, payments, and refunds, ensuring timely and accurate communication. Resolved complaints by coordinating with internal teams to drive fast issue resolution and maintain positive customer relationships.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Auchi
National Diploma, Mass Communication
Earned a National Diploma in Mass Communication from Federal Polytechnic Auchi, graduating in 2018.
Army Day Senior Secondary School
WAEC, General Education
Completed WAEC in 2012 as part of secondary education.
L.E.A Primary School Mpape
FSLC, Primary Education
Completed FSLC in 2007 (primary education).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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