Open to opportunities

olamma onyejesi

@olammaonyejesi

Message

I drive sales growth and customer success through relationship-focused service.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, sales, customer success, or business development role where I can build client relationships, exceed targets, improve customer experience, and contribute practical feedback to business growth.

At Softprog Solutions Int’nl, I research and source potential customers, build lasting customer relationships, explain technical products and services, and advise customers on technological upgrades. I work toward sales targets and have achieved them by 25%.

Previously at Audmaster Technologies, I managed a team that exceeded sales quotas by 40% and surpassed monthly e-commerce growth targets by 5%. I partnered with the CEO and software engineers to share field feedback, develop revenue ideas, and support marketing strategies.

My background also includes business development, customer service, spa operations, facility management, inventory control, budgeting, bookings, and marketing campaigns at Capeli Salon & Beauty Parlour and Bnatural Med Spa.

I bring over 10 years of client service, management, and leadership experience, with a practical focus on product education, clear communication, respectful conflict management, and customer care. I have handled 50+ daily inquiries, processed 100+ daily orders with 99.9% accuracy, and reduced call handling time by 20%.

Experience

Work history, roles, and key accomplishments

Current

Customer Sales Service Executive

Current

Softprog Solutions Int'l

May 2022 - Present (4 years 3 months)

Research and source potential customers, establish new customer relations, and explain technical features of products and services. Address customer queries, generate sales receipts, and maintain accurate records of purchase orders.

Customer Service Sales Product Knowledge Documentation Sales Target Achievement

Current

Freelance Caregiver

Current

Freelance

Jan 2016 - Present (10 years 7 months)

Provided personal care, health monitoring, and home organization services for elderly clients. Assisted with medication management, meal preparation, and daily activities.

Personal Care Medication Management Housekeeping

Business Development Personnel/Customer Sales Service Executive

Audmaster Technologies

Jan 2021 - Dec 2022 (1 year 11 months)

Managed a team that exceeded sales quotas by 40% and developed strategies for success. Met monthly growth targets on e-commerce platform and communicated customer feedback to CEO and software engineers.

Sales Management Team Leadership Marketing Strategy Budget Management

Business Development Personnel/Customer Service Executive

Capeli Salon & Beauty Parlour

Jan 2016 - Dec 2018 (2 years 11 months)

Managed guest services and ensured smooth daily operations of the spa. Assisted with administrative duties, facility management, and inventory control.

Customer Service Spa Management Inventory Management Administrative Support Marketing

Assistant Manager/Business Development Executive

BNatural Med Spa

Jan 2013 - Dec 2015 (2 years 11 months)

Communicated with clients regarding appointments and supervised facility management. Ensured staff training in hygiene and safety procedures, and consulted on business decisions.

Client Communication Facilities Management Business Development Inventory Management