Open to opportunities

Pearl Anyanechi

@pearlanyanechi

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Customer Service Manager skilled in CRM, complaint resolution, and customer retention.

Nigeria

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What I'm looking for

I’m looking to lead customer experience and satisfaction in a fast-paced environment—using CRM, organized appointment processes, and calm problem-solving to improve retention, resolve complaints efficiently, and keep daily operations running smoothly.

I am a customer-focused professional with years of experience across customer service, retail, hospitality, insurance, salon management, and administrative support. I handle customer inquiries, complaints, bookings, follow-ups, and support requests with a calm, friendly, and professional approach—especially in fast-paced environments.

I’ve built strong communication, relationship management, and problem-solving skills by working closely with customers from different backgrounds and documenting interactions in CRM systems. I improve response time and customer experience through organized processes, accurate records, and consistent follow-up to ensure issues are resolved.

In leadership roles, I oversee daily operations, coordinate staff schedules, manage customer flow, and supervise staff activities to maintain service quality. I’m proud of outcomes like improved customer satisfaction, repeat patronage and referrals, and stronger customer confidence through professionalism and empathy.

Experience

Work history, roles, and key accomplishments

Customer Service Lead

Black & White Salon (Shoprite)

Nov 2024 - Apr 2026 (1 year 5 months)

Oversaw daily salon operations, handled customer inquiries and complaints, and managed bookings to keep service delivery smooth. Improved customer satisfaction by organizing the appointment and service process and building strong repeat-patronage relationships.

Customer Service Appointment Scheduling Front Desk Operations Complaint Resolution Customer Relationship Management (CRM)Customer Retention Staff Supervision Process Improvement

Customer Care Representative

Street Deli Limited

Mar 2023 - Feb 2024 (11 months)

Handled customer inquiries and supported online orders, payment concerns, and service issues via calls and direct communication channels. Maintained complaint and resolution records and contributed to faster response times to improve customer satisfaction.

Customer Service Communication Multitasking Customer Experience

Customer Care Representative

Stacy Daniels

Jan 2021 - Dec 2022 (1 year 11 months)

Provided daily customer support by documenting interactions in CRM systems and updating records accurately. Conducted follow-ups to confirm resolutions and collaborated with internal teams to resolve customer concerns effectively.

Customer Support Customer Relationship Management Conflict Management Team Coordination Problem Solving Verbal And Written Communication

Customer Service Representative

Jeff Bryan

Nov 2019 - Oct 2020 (11 months)

Managed customer complaints and inquiries, ensuring timely resolutions in a fast-paced environment. Conducted satisfaction follow-up calls and supported team operations while maintaining service quality standards.

Customer Service Complaint Handling Conflict Resolution Multitasking Customer Satisfaction Service standards

Marketing Supervisor

National Assembly

Nov 2017 - Oct 2019 (1 year 11 months)

Coordinated communication and marketing activities for public engagement and handled inquiries from stakeholders and members of the public professionally. Supported event organization and administrative operations to ensure smooth coordination and responsive engagement.

Public Engagement Stakeholder Engagement event support Administrative Support Professional communication Team Coordination Problem Solving

Insurance Customer Relations Officer

Metropolitan Life Insurance Company

Jan 2015 - Apr 2017 (2 years 3 months)

Assisted customers with insurance inquiries, policy updates, and claims procedures while educating clients on products and services. Resolved customer complaints, maintained accurate documentation, and supported customer retention through relationship management.

Insurance Customer Support Policy Updates Customer Education Complaint Resolution Customer Retention Customer Relationship Management (CRM)Documentation